The SALON by InStyle Inside JCPenney in Kelso, WA

Went in an asked for pink hair. My hair was brown before and the pink after is the terrible results. I was there for 7 hours. It couldn't have turned out worse. I am so unhappy about it because it was horrible to look at, it was visually terrible! and I had to buy a lot of stuff to fix it and I didn't even know if I could. Such a terrible experience and I was crying through half the appointment about how bad it looked. She constantly was leaving me in the chair for long periods of time, I had to ask other stylists where she went, and they were very rude to me too. I tried to politely let them know that I needed the money to buy products to fix the damage and the terrible color, and that I refused to pay for it! Which i'm shocked she even expected me to pay for this in the first place! My hair was damaged and looked like sh*t! which was met with attitude and more waiting so I left. Reminder, my appointment was at 11 I was there until after 6, I was there for over 7 hours and this is how they sent me out of the salon after 7 hours. They were so rude about it, their demeanor and vibe was extremely rude and dismissive. they were clearly trying to bully me into running away so that they could claim they didn't do anything. But the proof is in pictures... it couldn't have been worse genuinely. I even ended up contacting their higher ups who were also extremely disrespectful. I ended up talking with the JcPenny district manager who finally took this seriously! Last thing, there is a very clear reason they aren't labeled "JC PENNY SALON" on here, because they don't want people to be able to find it to leave bad reviews, because they're morally bad stylists and only care about money, NOT the clients! Boo fr. Do not go here

2nd review! See Gregory, wow, I am so rarely this satisfied with a cut. He listened to what I wanted and made it happened. I will be asking for him in the future.

I had Amy recently. Good haircut. However she overcharged me. If you check their website it claims $33 for a cut/blow dry. That's what I had, with no shampoo, by the way. Amy told the receptionist to charge $45. This was after I laid a $10 tip on her desk. I should have objected but was quite shocked and it left me mute. Needless to say, I will not go back.

I'm so glad I went to JCPenney and was lucky enough to get Greg as my stylist. I moved here and had no stylist. Going to a bargain salon for a trim now and then and pouring bleach on my head at home just wrecked my hair. I thought there was no point in trying anything else. But I needed a change so I started with a cut. I immediately knew Greg new what he was doing so I asked him about coloring. After my amazing new hair style I made an appointment for coloring. Greg listened fo me and gave me exactly what I asked for but better. All of the stylist at the JCPenney salon seemed to have a large clientele of their own so I doubt you'd go wrong with any of them. Greg of course will be my new stylist and anyone else who asks me will be sent to him. I was so relaxed I nearly fell asleep, more than once! I got a head massage with my shampoo! Amazing!

If you're picky about coloring your hair and want to find a hair stylist that knows what they're doing, I highly recommend JC Penny Hair Salon! Jamie is awesome with styles, cut and color! She knows and did exactly what I wanted to be done! I left with beautiful highlights and the greatest cut ever!!! Thank you so much and will be seeing you again!