T J Nails in Hartville, OH

The Best Nail Place around! I had been going to them for sometime and stopped because of illness. I was able to start going back and it was like returning to family! Everyone is so kind!! They always try to give you exactly what you want! You will LOVE them. it's unfortunate that some people are negative and leave such unhealthy reviews. They probably aren't happy anywhere!

They are not happy people. I have tried several technicians and it appears that customer service is not a priority for them. I have never even seen them smile!

Made an appointment for myself and my Granddaughter for full sets on Fri at 4:00. My granddaughter went first and that's great, I waited over a half hour and still no one called me up. I then crossed of my name on list, because my granddaughter had to get ready for Friday night football. Super disappointing as I was leaving for vacation the next day. No apology from any staff.

I have continued to come back multiple time with my daughter and I. We love the quality and the service! They do an amazing job!! Ryan is the best.. and the others!!

Long review detailing my experience below, but in summary: I have nice looking nails, it wasn't exactly what I wanted, polish was spilled on my pants & shoe, and I was still charged full price. So I ended up with about a $150 bill for my pants and shoes, and another $50 for the nails. This was my first time trying TJ Nails, and I have mixed feelings because I always want to give people the benefit of the doubt. I usually get gel polish, but have been wanting to try dip to see if I like how it grows out better (i.e. no peeling). I don't even know the lady's name who did my nails, but she was nice enough. On the quiet side, but that doesn't bother me. I showed her the color I wanted and said I wanted that with glitter over a couple of them. As she was doing my nails she ended up dipping one in the the glitter first and I said I wanted the color underneath first, but she said "it's too late." I can see where the miscommunication happened, and next time I will reiterate what I want. My bigger annoyance was that she wasn't willing to fix ONE nail. Yes, I'm sure even one nail is a pain to soak off one coat, but I was truly surprised she wasn't the least bit willing to do it to do what I wanted. All that said, it still turned out looking pretty nice, just not exactly what I wanted. The other thing that happed was that she dropped the activator polish (mistakes happen!), and it splattered on my shoe and pant leg. She did try to clean it off, and I will as well, but I think I was most taken aback that I was still charged full price. I get that mistakes happen, and obviously she didn't spill the polish on purpose, but I also don't know how I would ever charge someone full price after I could clearly tell a customer wasn't fully happy with their nails, and had also ruined their pants, and not-cheap shoes.