T & S Mower in Olmsted Falls, OH

My husband had purchased a used Toro lawn mower this past spring. The self propelled did not work due to a bad belt. He purchased a new belt and installed but could not get the cable adjustment right.He took it to T&S on 4-28-2023. $100.72 later he got it back. They added a small part and a bolt. It lasted all of one and a half mows. He took it back again on 7-28-2023 and was told the entire self propelled transmission was shot and it would be over $200 to repair. He refused the repair. Did not use the mower through the next few months (dry season, grass was not growing). November 3, 2023, we decided to mow one last time. He removed the transmission parts and belt from the mower to make it roll easier. While doing this, he noticed that the bolts on the cover over the transmission were finger loose. When I started it up it made a loud rattling noise. I stopped it immediately and my husband turned it over to inspect it. He found the bolt holding the blade on to be finger loose. When he called T&S (it took five phone calls to get to Michelle (the manager?) he was told that since HE had REFUSED the repair, THEY were NOT RESPONSIBLE FOR TIGHTENING the bolts. Thus... they had released a potentially lethal machine back to us.

I went to get 3 bolts for my lawn mower. The girl at the desk said they didn't have them in stock so she would have to order them. I said how long would it be before I got them she said 4 days and it would cost $29.00 to get them. I said forget it. I went down the street to Brown's hardware and bought all three for $3.74. I would never go to T & S and would never refer them to anybody. They are a rip off.

Half a star would truly suffice. I bought a backpack blower here along with the oil supplies to extend the warranty. Blower had carb problems shortly after owning- warranty work done her and fixed. Carb problems came back- just before warranty expired. Took it in, they promptly forgot to work on it for almost two weeks. They only found it after I called looking for it. They admitted to not even touching it. Three hours later,Just as they were about closed for the day, they called and claimed it was done and could be picked up the next day. The service tech, upon pick up, did tell me that running a higher/highest octane fuel would work nicer- so noted and away I went. Picked it up on my last day of vacation, used it for two hours and set it down- it ran and worked for the one time that I got to use it on my two week vacation. Now -days later I get to my next credit card statement and see a $50 T&S charge. They charged me for what should be warranty work, no parts used.....only adjusted the carb and cleaned carb. I called and queried why the charge? The woman told me that I had to learn how to mix gas and they found nothing wrong with the unit. Everything else at my house runs on the same 50/1 gas and I have a special mix gas can and oil bottles to make sure it's always the right mixture. She then told me she didn't know my unit was under warranty. Next she told me she had no way of knowing where I purchased the unit and when. She told me they were busy and bench time costs money and since I was using old fuel, they replaced it with new fuel and now it works- so $50 for fixing it is warranted. I was warned by friends this place was not on the level, but I thought I would give them my hometown fair shot. Hind sight is 20/20. My punishment for not listening is losing $50 to an outfit that will never see another penny from my wallet. I'm done with them and plan on removing that sticker and service collar from my blower, I need no further reminders of being called a liar and cheated out of time and money. This was my experience and I hope you will not go for yours.

I brought in a Troy-Bilt tiller 11/05/19 because it wasn't running properly and stalling. I picked it up 12/02/19 and was told that the fuel was bad, replaced it and they adjusted the carburetor and it ran fine. I started it up and it ran. I paid $ 78.55. I was told to then store it during winter w/o fuel. Which I did when I returned home. I ran it until it was out of fuel and stored it in the garage. On or about 09/21 or 22/20, I filled up the tiller with high octane gas and oil mix and started it. It started but refused to stay running when I used the throttle. I returned back to T & S on 09/23/20 and explained the problem and they wanted a $ 50 service fee. I told them that it was never used after picking it up in 12/2020 and it should still be under some kind of work warranty. After debating my cause for about 15 minutes, they reluctantly took it w/o a service fee. On 10/07/20 I received a call from t & S and was told that the carburetor was bad because there was old gas in it, and to have it working properly, it would cost $ 130. I told them that it was stored over winter w/o fuel and that the fuel that was in there was new from the gas station when I filled it and tried to run it. I was again told that the carburetor was bad because of the fuel. I told then that I would pick it up w/o them working on it. When I arrived there to pick it up, I said that I would like to speak with the person who worked on it someone in charge An individual stating he was the manager then spoke to me. He stated that the paperwork he was looking at stated that when they looked at it, that they removed the old fuel and said it was bad because of the smell, The carburetor was bad, even after that they replaced my '"old fuel" with their new fuel. The paperwork stated that I needed a new carburetor and that had to be tuned up when it would be replaced. I advised "manager" that the fuel that was in the tiller when I brought it in September was new and not old, as he claimed. He then stated that the mechanic wrote that it was "bad Fuel" and it wouldn't start because of it. I again told him that the fuel was new when I filled it after running it dry. He again stated that it was old and to get it to run, I would need them to work on it, with the price that I was quoted. I said no thanks and I'll just take it home and go from there. About 2 minutes later, I was told that the "tiller is over there and you can take it" I walked out and picked up the tiller and put it in my vehicle and left After several days I was going to look for a new carburetor to see if I can replace it, so I tried to start it. And wouldn't you believe that it started on the first try. I shut it off and brought it to the flower bed. I started it again and tilled my front bed w/o it stalling and working beautifully. There was nothing wrong with the carburetor, as they claimed.. I believe they just made an adjustment to the carburetor and made it run fine. I used it on 10/10/20 and it started and ran beautifully. T & S tried to rip me off on a part and replacement that wasn't necessary. I would have gladly paid $ 30 for them to tune it up or adjust it, but the $ 130 that wanted, disgusting. Think twice when you bring your equipment there for service. Go to a local lawn equipment repair business instead of T & E. Their shiesty.

Had some problems with my weed wacker/trimmer, brought it in to be fixed and within seconds a nice young lady was there to help me with my problem. She ask what was wrong and fiddled with it for a few minutes. and it was fixed. Told me what to do it it happens again and I have had no problems with for months now. I also bought a new filter while I was there and noticed a very large selection of parts for garden power tool needs. They probably have any part that you would need. Based on my experience I diffidently would recommend T & S for small motor needs.