Studio 32NINE Salon Suites & Spa in Toledo, OH

I hate to post bad things about places on reviews, but this one has me really concerned with the hair stylists that work here. I took my daughter to get a hair cut - asked for a simple trim, no more than 2 inches off, and layers in the front. I also asked for the bangs get trimmed. Instead, what I received was uneven haircut and my bangs were half my forehead..it looks horrible...haircut was way to short...I told her shoulder length...Everything is uneven and I am absolutely shocked..on top of that the stylist charged me $64 for the haircut. . Needless to say, I will never return.

This review is for Doug Keetion. My experience with Doug was not pleasant. I am actually genuinely disappointed because I had really high hopes coming here based on his reviews . As a natural hair girl, it is really hard for me to find stylists that understand and are sensitive to my type 4c hair. On the website, it says he specializes in natural hair so I thought I was in good hands. However, I quickly learned that this was not the case at all and tbh, Doug lacked basic knowledge of how to manage natural hair. For example, he was using a paddle brush instead of wide tooth comb to brush my hair, not taking the time to finger detangle knots, he didn't bother to section my hair for the detangling process and he was brushing from my roots instead of ends to root (natural hair girls you know what I'm talking about). He also seemed to get agitated with the coarseness of my natural hair and claimed that it was unmanageable. When I tried to advise him, he got defensive and claimed I was micromanaging him. The thing is he may have 20+ years experience doing hair but I also have 20+ years experience doing MY hair so I know better than anyone how my hair should be handled. Overall, it was really a toxic environment and at one point he even told me to leave when he was midway through my blow dry. He is completely unprofessional and I cannot believe he has been in business for so long with that kind of attitude. I would advise any natural hair sister to run and not waste time coming here. I left on the verge of tears and really regretted coming here. I am new to Toledo so not well versed in natural hair salons around here. Next time, I will take more time to research places to go and make sure I also call each place to talk to the stylist. I want to add that DESPITE how poorly I was treated by Doug, I still gave him a 15% tip because I wanted to show him that I can still be gracious even with his piss poor attitude. Doug also did end up apologizing to me for his behavior, which confirms that he knew exactly what he was doing and that he exhibited overall poor customer service etiquette. The only reason why I am giving this review 2 stars instead of 1 is because I did like the way my trim came out and there was a stylist in the shop (I cannot remember her name but she was doing locs on a customer) who stepped in to show Doug a better technique for brushing my hair so it wouldn't be as painful. I really appreciated that.