SOS Image in Minot, ND

Horrible horrible horrible experience. Right when I walked in to make an appointment (they never answer the phone) there was a girl standing there who interjected and said "oh I can do your balayage" before asking if there was already a stylist I had in mind. Appointment was rescheduled (error on my end but I should've taken that as a sign) Appointment day: walked in and explained to her what I wanted and showed her some photos of how I wanted it. Explaining to her that I have black box dye in my hair and knowing the color will not turn out as light as the photos I was showing her. We get started and I explained to her that the last time I had colored my hair was 6 months previously, so she decided to use a "new technique" for bleaching my hair. As she was putting the foils in my hair (clumping them into balls and not laying them flat) I thought the foil was poking me in the ear. Turns out it was physically burning me. It was getting so hot that I had to let the girl know and she turns to the other stylist (the girl doing my hair seemed to be an apprentice and the stylist who was supposed to be supervising her had left the room for 97% of the time until it was time to check the cut) and asks her "hey is it supposed to be getting this warm?" And the other stylist said "no you should wash that out immediately" so she did and after 15 minutes my hair was almost completely fried off. I took that as a sign to not let her do that to the rest of my hair and asked her to just keep it black. The coloring took about three hours too long, and after she washed out my hair, she asked if I still wanted it cut. I said "as little as possible" I cried walking out. When I got home I straightened it out and cried even harder. I went back and the stylist who seemed like she was supposed to be watching over her fixed the cut for me, but it was still about 5 inches shorter than what I had asked for. This was back in August and they've never answered the phone, and I wouldn't ever dare walk in there again. I am so scared to go to any salon in Minot because this is supposed to be the highest rated one in town. Photos of before and after included.

Now my hair is two completely different colors and half of it is breaking off so bad that it's two different lengths. Therefor I do NOT recommend going to SOS. I still paid for it even though it was no where close to what I wanted and I really hope y'all start answering your phone.

The tone for the appointment was set right from the start. I stood at the desk for a good 10-15 minutes being ignored by everyone in the salon. I finally sat down to wait for someone to acknowledge me. Apparently the cashier was on break and no one felt compelled to show common courtesy by acknowledging me. I was shocked at how unfinished the salon appeared. Naked brick wall on one side. It looked like construction abandoned their post and no one bothered to get the shop finished. The lady that cut my hair was obviously inexperienced. Of the two ladies that were there, they didn't seem to have a very friendly relationship with each other as neither of them spoke to each other at all. I was given a quote at the time of making the appointment that included wash, cut, dry, and style. As it turned out, I washed my hair myself before coming in and expected the charge to be reduced from what was quoted since one task was removed. It was a bit of a battle to get them to reduce the charge. I wasn't totally unhappy with the cut, but the inexperience of the girl who worked on my hair was very obvious. She was willing to quit after the cut even though hair was sticking out rather oddly. I had to encourage her to finish the job and style it as I was not leaving  with pieces of hair sticking out. From start to finish it was not a comfortable experience and I highly questioned why it came out as the top place to go on a Google search. Apparently some people have had a great experience, but I was not one of them. I'm not at all likely to try it for a second time.

I've been seeing Sianna for last 2-3 years and she is literally the best! She is extremely knowledgeable about the ingredients that's in her products (if you have sensitive eyes!) and what suits your face/eye shape best! I love that she cares about the structure of your natural lashes too which I feel like other lash technicians don't nowadays. I have never had an issue of them falling out unexpectedly or anything of that sort. I am always getting complimented on them and I can only say good things!   I love that girl and I am always referring her to my people! Best lash tech in Minot!!!

DO NOT (and I can't emphasize this enough) GET A FACIAL FROM THIS SALON. I was so excited for this appointment because I have had amazing experiences here before.
The woman that did my facial stated a few times that she was having "one of those days." Not something I wanted to hear from someone that was going to perform a service for me, especially on my face. So at that point I was weary but still trusted I was going to receive a "skilled and quality service." I received the complete opposite. The whole appointment was unprofessional and my appointment took a total of 20 minutes. It was clear that she was not confident which made me uncomfortable. It was an awful experience. I walked to the front and the receptionist said it will be $90. I questioned why, as I have paid that amount for a full hour for the same exact facial previously at their salon. I paid the $90 and left because . I called back to speak to a manager to better understand. I explained the situation and their solution was to offer me 25% off my next appointment and a $20 refund. So $70 for a 20 minute cleansing that I could have done at home. Please do not go here and expect a PROFESSIONAL FACIAL.

I ended up speaking to the manger and owner about this situation and they called this a "learning curve" for their employee and they understand my appointment was unprofessional, at my expense??

They also told me they would not refund because the chemical peel they used is "very expensive." This was a horrible experience for me and If you're wanting a facial I highly recommend you do not go here.

I have to give a shout out to Kasandra at SOS image for doing my lash extensions. I freaked out in the beginning so bad and I thought I wouldn't be able to make it til the end. Kasandra was so professional and considerate enough to wait and calm me down til I was mentally ready. She was gentle and very thorough throughout the whole process and my lashes came out beautiful in the end. If you're thinking of getting some lash extensions done I highly recommend her! Go visit SOS now and book your appointment, you won't regret it!