Simonson's Salon & Spa - Coon Rapids in Minneapolis, MN

I was a long term client at Simonson. I wear my hair short, my last visit a week ago was a disaster! I said that I wanted nothing off the front or top and to cut the back. my hair is so short that I can't use my round brush or chi like I always do. there is nothing I can do with it. I paid $80 and tipped $10 and wanted a refund. they offered me rework on my hair or a free bangs trim! neither is of help to me . so basically they offered to cut more of my hair off for free????????!!!!!!!!! WHAT??????

I made an appointment a week in advance for highlights. I was super excited and less than an hour before my appointment, they called and canceled because of "booking conflicts". I was really upset and felt that it was unprofessional that they called so soon in advance. The girl I spoke with wasn't even nice about it and offered to book me like two weeks after. I think this establishment is really unprofessional and the staff was inconsiderate. I understand that mistakes happen and wouldn't have been as annoyed if they just would've been nice about it.

Buyer beware! Despite the service length that you reserve AND PAY FOR (i.e. a 90 minute facial), you get what you get. My facial experience was over in an hour and they would not refund me the $50 difference. I got a $20 "goodwill" credit and the explanation that "sometimes it doesn't take the full 90 minutes". Well - if service times vary, LET PEOPLE KNOW, and don't charge different prices for different service lengths. The last time I tried to get a spa service here, my appointment was cancelled and they lied to me about the reason why. I'm done with this place for good.

Extremely unhappy with the service I received from this salon on 12/9. Went to a stylist, who on their websites profile said they're an "expertise" in short women's hair cuts, for a shoulder length bob. I spent $59 on a butchered hair cut. I showed inspiration pictures, and was told "so just touching your shoulder" I agreed that is what I was looking for. When I was done I went home and looked at my hair noticing that there were random long pieces, which was unusual. The next day I had realized there were many uneven random pieces of hair. After looking in the mirror and taking pictures I was horrified to see what my hair looked like unstyled. Today 12/1, I went in to ask for a refund. In the past I have gotten my hair lightened at this same exact salon and paid hundreds of dollars, only to end up with green in my hair. I was told that it was my water... I called after I got home maybe an hour after my appointment. I did not wash my hair. After spending all that money all they said they could do was dye my hair back dark for free. Failing again after a second chance, I was not comfortable with having a stylist from this salon. I was asked if it looked the way it did from the way I blow dried it (have not washed my hair between after the cut and now). I was told first if I did not go back to the same stylist I would have to pay for the service fee of the new stylist. Then it changed to I didn't have to pay the service fee. Again, I have been through this "fixing" process before and was not going to trust the stylists there. I was told that there are no refunds and that I could only get a 50% refund on a gift card. My hair cut was $59 and I was given a $25 gift card (not sure how 25 was calculated to 50%). When getting it fixed by a trusted hair stylist, I was told "it looked like you cut it yourself" and "I'm sorry someone let you walk out of a salon looking like this." I now have hair that is no where near the length of what my original plan was. I have lost money and time for a hair cut that makes me cry every time I look in the mirror. I will never go back to this salon and will never recommend to any family or friends. Horrible customer service this is not what I asked for and even if I let them "fix" this it is still not what I asked for.

I really enjoyed the facial. They are very warm and welcoming, they immediately ask if you want something to drink. It only took a few minutes until the person doing it came to get me, which gave me time to fill out paperwork. They have dim lighting which eased my anxiety. The person doing my facial answered all of my questions and consistently was gentle with asking me if I was uncomfortable at all (some of it was supposed to sting a little). Highly recommend, really good price and you definitely get your money's worth.