Sanctuary Salonspa in Eden Prairie, MN

Just had a wonderful shampoo and blow dry with Isabelle. Salon was easy to park and find, checked me in right away and offered tea or water. I love the aveda tea so I took that and it did not dissapoint. The service was extremely relaxing and the environment perfect with comfortable shampoo chairs, warm neck rest and wonderful Aveda products. I booked a partial full for 2 weeks and I can't wait to get pampered again! Isabelle graduated from the Aveda college and was very easy to work with, gave me exactly what I asked for and provided some nice conversation. Music in the salon was quiet and pleasant. No overwhelming smells in the salon. I would recommend this salon to everybody wanting a relaxing experience.

If you go here, see Beatrice for a facial or wax!! She is incredible! I have nothing but great things to say about the facial I just had! I honestly was amazed with Beatrices services. From the moment I walked in and was greeted by her. I felt right at home. She knew just how to welcome customers and was so respectful and wonderful throughout. I have never had such an amazing facial in my life, all thanks to Beatrice's expert touch! My face is absolutely glowing after the facial, literally never looked better. and the massage portion was better than any professional massage with a masseuse I've ever had (and I've had a lot!). I will absolutel be back to see Beatrice.. this entire experience from start to finish was unmatched!

the massage therapist was great, but customer service is the worst!! I received a gift card from my sister, I lost it, my sister called to retrieve it and was told the card was in the system. when I made my appointment, u was told the card was the system. upon leaving, they told me it is necessary to have the physical card to redeem and they had no record of my gift card. pretty shoddy. There are other fine establishments out there like Green Lotus who honor their sales. in today's world, a company should have a record of what they sell.

Booked the appointment two weeks or so ago after consulting with the front desk if they can specifically do a silver/grey highlights. I was assured they can and it would be around $200 so I said ok Was waiting for the appointment eagerly to have my grey uniformed and styled I sat down and XXX started dishing about what she knows about hair coloring and highlights and finally she said I don't recommend doing silver highlights because she doesn't know the outcome and doesn't know how porous is my hair and I might not like it (Isn't that some of the knowledge you get when you go to cosmetology)and it will too much money and high maintenance for me So it came down to judgment and that I might not be able to pay (I am black, I bet you guessed by now) She suggested to cover the roots and the toning will lift the rest of the hair Even though that was totally different from why I went there, and I didn't want to cover my grey, on the contrary, i wanted to bring it out I was already budgeted to have my hair done, I went ahead with what she said 15 minutes of covering the grey, she comes back and says she does not want to do the toner on my dry hair because it will consume more bowls (material) and more time so she will do it on my wet hair and it will be 5 minutes I asked, then it will be just like from a box? Of course I tipped her, just because it's a habit But I could have done this from a box instead of paying $174 I don't do my hair because of the ignorance and judgement If you don't know how to, it's ok to say I don't know and ask for guidance. I know it was my choice to go ahead with it but thought going to Aveda salon might have a little higher standard, at least knowledge wise about hair IGNORANCE is everywhere - that's why we try, we choose, we rate and go to the next business Cheers

Fantastic massage - Sara was excellent. I would definitely visit her again....if she was in a different location. Two concerns: 1. Two locations: there are two Sanctuary Spa's in the Eden Prairie, within 5 min of each other. I went to the one that popped up on waze, and it was the wrong one. This situation could have been avoided if I received a confirmation call that stressed the location address. 2. No wall insulation: while my massage was amazing, I could hear a stylist conversation word-for-word through the wall. If you visit, request a room that does not share a wall with the hair stylists.