SALON SAS- WEST in Huntington, WV

I've never had service so nonexistent that I felt the need to share my opinion with other people.

I arrived to my appointment 15 minutes early and when I texted the owner to let her know I was there, I never received a response. However, a person who works at the salon let me in the door because it was locked. When I finally got into the salon, I stood at the desk until someone at least greeted me and told me to have a seat and wait on the owner, Megan. I then proceeded to wait for over an hour for my appointment, but because I had other things to do for the day I left. I was never greeted by the owner. However, I did see her walk into the area I was multiple times without even acknowledging my existence.

I want to preface this review by saying that I have never left a negative review for any business in my life. I try to give everybody the benefit of the doubt. That being said, this was the worst salon experience I have ever had.

When I arrived at the salon, I was told to sit and wait-- no greeting, and certainly no eye contact (although the owner, Megan, was sure to give me a heavily judgmental once-over, complete with raised eyebrows.)

25 minutes after my appointment time, I was summoned to the chair. Over the next half hour, the only comments made to me were:

"What do you want?"
"Take off your glasses."
"Look down."
"Look to this side."

When I mentioned that my appointment began late, Megan scoffed and condescendingly informed me that she's "not sure of my reference point, but hair appointments frequently start late"... for the record, never once have I had a hair appointment begin more than 5 minutes late, and even then the stylist apologized profusely...

Megan spent the entirety of my shampoo and cut talking to anybody other than me, and only once my hair was gingerly blown dry by somebody else (A trainee? Another employee? Who knows!) did she make a handful of friendly comments to me. Oh, and she dumped the cape full of hair onto my lap.

It is my sincere hope that anybody reading this comment will choose not to visit Salon Sas. The lackluster haircut pales in comparison to the extraordinarily rude customer service. Save your money and go literally anywhere else.

Megan is wonderful, I cut my hair shorter after years of being long, she did a fabulous job, and my color wow she got it after going to stylist after stylist, thank you so much

I'd give zero stars if I could.  This salon seems to only focus on coloring hair because they butchered my hair. I get my hair cut once a year so I really look around for someone credible. I thought that the one review below was just bogus, however I was wrong. I booked with the owner, Megan Smith, in hopes I would get a nice cut. I walked into the salon, I wasn't really welcomed like an owner should welcome their clients. She had a client in her chair already who was getting a cut and color. However, I felt like Megan didn't realize that she had another appointment in between those times. Right at the time of my appointment, she brings me over to "consult" my hair. I told her the length I wanted and even showed her a picture of the length I wanted (the picture was a picture of me with hair barely past my shoulders from the last time I got my haircut). I then showed her a picture that was just a simple texturized cut that had long bangs. After she looks at my hair, she shampoos and conditions my hair. It took a turn for the worst during my conditioning, she leaves the deep conditioning in my hair and says "be right back." The client before me is still present in the salon and I hear Megan talk about coloring with her client. In my mind I'm thinking,"Maybe they're scheduling another appointment." Boy was I wrong! Here comes Megan with the client into the shampoo and condition room and begins coloring this woman's hair. Mind you, I had my head tilted back in the bowl for at least 10 minutes. After she finished coloring the other client's hair, she came back to me to finish with my hair (because that makes you feel like you're a worthy client). She finally takes me back to her chair, and starts cutting my hair. The entire time she doesn't let me see my hair or even ask questions about length like other hairdressers ask. She then started to dry my hair then curl it. I thought the curl was to resemble the picture. She turns me around finally and I have medium length bangs and hair that's to my shoulders. The picture I showed her had long bangs and she understood long bangs. The next day, I decided to wash and straighten my hair. I occasionally part my hair in the middle, so I told Megan to part my hair in the middle while cutting my bangs. While styling my hair, I tried to part my hair in middle. My bangs are now not meant for middle parts, just a side part. Finally, for the icing on the cake, after I straightened my hair I took a mirror to see if I missed a spot. As I was looking, I immediately got irritated. Why you may ask? She cut my hair UNEVEN. It's nothing subtle, it's COMPLETELY OBVIOUS. In my head I was thinking,"She is an OWNER of a salon, how does she not know hair to cut hair?" Along with my irritation, I had to be a work within an hour. I try every single hair style possible to mask the unevenness (ponytail, braids, partial updo); nothing worked, so I had to go to work with uneven hair (embarrassing). With all that said, I really wouldn't suggest going here if you're just getting a cut due to the fact that you won't be treated as a priority. I understand Megan makes more money with a coloring service than just a woman's cut, however you shouldn't treat your clients any differently regardless. I'm definitely not going to be back.

Note: I never leave bad reviews, but I really don't want another person to have an experience like I I did.