Salon Nouveau Day Spa in South Bend, IN

Always happy with my hair and nails! I see Heidi for my hair, she always knows just what to do when adding color, with my blowouts, and haircuts. I see Nicoleta for my nails. Very relaxing atmosphere and experience. Always my go-to.

As Mother of the Groom, I made a hair and make up appointment at the downtown Main Street location 3 months in advance for my son's wedding.  The salon confirmed the appointment the day before.  However, I receive a call at 8 AM the day of the wedding saying Meghan, the stylist/make up artist, is not coming in and my appt was cancelled!!  Since I live out-of-state, they did not try to help get me another appt somewhere else or offer to squeeze me in at another location.  When I asked for the manager, Andrea, to give me a call back, well, it's been 4 hours and 2 calls later and I still have not heard from her.   In addition, I went to the downtown location.  The Saturday hours posted on the door are from 8 - 5 PM.  However, at noon, the salon was locked and completely dark.   My suggestion, DO NOT USE THIS SALON!!  They employ the most unprofessional and unhelpful people.

Not a good fit for me. Will not go back. I was there 4 hours for and cut and color didn't even finish cutting my hair. And I didn't have time to even dry it. I just wanted out of there.

I wanted to call out Nichole for going over the top with her customer service.  I went to Salon Nouveau on Saturday to get my hair colored.  Betsy did an amazing job on my hair, I love it.  I used the restroom before getting in my car to drive back to MI and left my iPad in the restroom.  I called the salon Monday morning and spoke to Nichole, she assured me my iPad was there.  I let her know I lived in MI and couldn't just stop by to pick it up.  She sent it to me via Fed Ex next day.  It was delivered today.  Nichole provided exceptional customer service and went over and beyond to make sure I got my iPad back.  She is definitely an asset to your company.

My sister recommended this place. When you go the first time make sure to get a referral. If you give them the name of whoever referred you, you get $20 off and they get $25 in Aveda product.
Nice location. A bit chilly in the lobby. Jennifer performed my wax. She did a great job, was very thorough and very fast. She made sure to get all the hair, which was great. There's nothing worse than spending $50+ on a wax, and coming home to find patches.
I did think it was a bit pricy. I picked it for my sister's sake, but next time I'll look for somewhere else rather than pay full price to come back.