Salon Halcyon in Erie, CO

I've never been to this salon before, but I heard it was under new ownership, and tried it out! Julie cut my hair and colored my roots, and I love how my hair turned out. I love the ambience and the wood, metal, and industrial decor. It had a calm atmosphere, and the other people I dealt with seemed very friendly.

This salon is clean and beautiful with a highly professional staff. It is always a treat to go in for a haircut. It is easy to schedule appointments and I appreciate the tip being included in a flat amount.

I've been getting my hair cut here for years.  My kids used to get their hair cut here as well until they stopped taking kids during the pandemic.  I absolutely love my stylist, Annie - she is incredible and this review has nothing to do with her.  I'm giving this review 2 stars instead of the 1 it deserves because this is the first bad experience I've ever had here.

On the day of my last scheduled appointment, I got stuck at a broken turn signal for 10 minutes.  I texted the salon to let them know I'd be about 10 minutes late.  As I was pulling into a parking spot 11 minutes after my scheduled time, the salon called to see if I was nearby and I told the woman that I had just parked.  She responded that I was past the 10 minute window and that I'd have to reschedule.  Because I was only 1 minute past the 10 window and was already parked, I asked her if she could make an exception.  She put me on hold to check with the owner who told her no.  I told her that it'd be fine if Annie didn't style my hair, she could just cut it, to keep her on schedule.  She checked with the owner again, who said no, that I'd have to reschedule.  Then she told me that they'd already contacted the next client to come in earlier.

Why did the woman call me to ask where I was if she was just going to tell me that I had to reschedule, and if they had already called the next client to come in earlier?  I couldn't have been any closer - I would have been into the salon in 30 seconds.  And how could they have called the next client in the 1 minute from after my 10 minute grace period to the next minute when the woman called me?  It makes no sense.

I completely understand needing to keep clients on time - I really appreciate that Annie is always on schedule.  And because of this, I was willing to forgo any styling to stay within my allotted time.  I've been a client here for years and have never been late for an appointment.  The lack of flexibility from the owner this day was extremely disappointing.

If you want your appointment cancelled at the last minute, come here! I understand that stylists leave for whatever reason..but the owners and/or management should do whatever they can to get clients in for a make-up appointment as soon as possible..even if they have to do it themselves before or after the salon opens/closes. That's how you keep clients and provide excellent customer service. Months ahead of time, I scheduled a simple root touch up and haircut to be done before my baby shower..after it was canceled at the last minute, the only make up appointments they had available were during the week when I'm at work. I'll be going elsewhere where I can count on my appointment being accommodated. Also, since they started charging by the hour, prices have increased dramatically!

I haven't booked with Halcyon since the beginning of the pandemic. I started to book an appointment this morning and changed my mind. Prices have increased a lot! I know there are other salons that cost more, but no thanks. I got sticker shock and booked at another salon that still charges by the service, not by the hour. When did this charge by the hour trend start anyway?! Have I been living under a rock? And not taking clients under the age of 16 is a bit ridiculous. I miss salon afternoons with my daughter. It's a neat salon if you're willing to pay up and follow their rules. Otherwise, skip it.