ROQUE SALON (Erie Location) in Chicago, IL

On Thersday I had my Russian Manicure appointment with Celine. Everything was comfortable and fast as I can say. They offered me drinks, we had friendly conversation during all service. She was gentle asking if everything okay, if I like the shape. When I was confused choosing color, because they have so much variety so it was so hard to chose, she said that she can apply 3 of them on my nails so I can decide what fits best. It was very nice. Definitely recommend

Great for last minute manicure. Melinda was helpful with color suggestions. Thank you ladies.

HORRIBLE customer service!!! Is this place a scam? I had ClassPass scheduled for here and wasted taxi money plus walked in the cold only to find it was CLOSED. I called in advance too, no one picked up, I just assumed they were busy. They didn't even have the courtesy to give me a heads up they were closing early. Don't waste your time.

I highly recommend coming here for your lash lift needs and ask for Kasia! She did an excellent job with my lashes, was very careful and gentle. The whole process took less than an hour, but there was a lot of waiting involved in order for the perm to set in. I had great results and 4 weeks later still have some curl in my otherwise very straight and stubborn lashes.

I live in the building attached to the Kingsbury location. I bought a Kertin treatment on groupon. I called to make an appointment and it seemed there were NO keratin stylists at the Kingsbury location. Not too big of an issue, so I went to the Erie location and worked with Alex. He insisted on a brazilian blowout instead of the full Keratin treatment, so I trusted his opinion. I left the treatment on my hair for 3 days before washing (this is supposed to make the product last longer. After washing my hair the FRIZZ returned automatically. I was leaving for Greece in a few days and was TERRIBLY disappointed by these results. The owner happily allowed me to schedule a follow up appointment with Alex. AGAIN, I was charged an ADDITIONAL $25 for product (the same amount i was charged the first time even after paying $100 for the groupon). AGAIN, the treatment did not work. I think there wasn't enough product used. I'm beyond disappointed in both the customer service and product, and cannot recommend this place at all... I hate writing bad reviews, but i felt this was necessary because neither time did i have a positive result. After 2 washes with the brazilian products (as recommended), my hair is back to being frizzy... Again, save yourself the time and money....