Rock Star Nails & Spa in Joplin, MO

The front desk girls were very nice and there was a little bit of a wait. As soon as I got to my pedicure chair, there was an instant language barrier I asked for regular polish and the basic pedicure and he gave me gel polish and after seeing the basic pedicure was $30 I got charged $50. I went off to get my nails done And right away she asked me if I wanted dip nails and I said no I would like an acrylic fill and showed her the colors that I wanted. She proceeded to buff down my nails to prepare them for acrylic and then proceeded to get foils and acetone out to soak off. I told her or you giving me a new set. She said yes, I said I don't want a new set. There are some that are cracked and I said I see two that are cracked. Please just fix those two. She said OK I will do that for you every time they try to get me to buy a new set and I know they're just trying to swindle you out of your money. Like you don't have a choice in the matter they do what they do in an in the end they ask for all the money. She asked me if I wanted them long or short. I told her I wanted to keep them long. She proceeded to file until my nails were down to my skin. I thought OK I can deal with that. Whatever. Then we proceeded on picking a color. of what I wanted. She got the two colors to feed into each other and could not achieve the look I wanted. She continued to tell me that what I wanted was dip nails and I said no I just want to use the dip color to achieve the color I want with the powder on top of acrylic I've seen it done before and proceeded to teach her how to do it, and she didn't understand me and said I needed someone else and then her boss came to me and told me I was confused and they couldn't do what I wanted and then if I wanna dip nails I needed to soak off and start over. I said no, you're confused I just want the dip color to achieve the Fade. He continue to say that that cannot be done so I told him I would go elsewhere to have it done as I have had it done before and he said OK and I left with them still charging me for a very crappy nail job with one that broke as soon as I got in the car.

Pedicure was rushed, even for the most expensive one. The paint on my finger nails doesn't cover my whole nail, that's 3 times now I've gone there and my nails haven't been fully painted. The lady doing my nails was extremely rude and the front desk lady overcharged me 50 dollars. I have gave them 3 chances now and have been disappointed every time.

Been here several times & although I've liked my nails most of the time it's inconsistent with how well the nails are going to turn out. There's also one nail tech who's not the friendliest. I feel like every time I ask him questions or make a comment or move my hand a bit he gets frustrated. Overall the techs are nice besides that one tech who's name I forget.

Today, The nails I wanted are the longer ones in the pictures but the nails I got are the shorter nails. I was trying to trust the process, but they did not turn out at all how I wanted them. I still paid full price & tipped because the time & products were used but I'm definitely hesitant to come back. The nail tech was very nice but the nails didn't turn out nice.

The staff is very Rude, essentially Nick the manager. I asked for no drilling because they drill too deep it gets hot and hurts for days and the lady said do you want your nails done or not. the next time the towel was too hot and burning me when I said something to the manager he said we won't be able to do your nails if you don't cooperate. They have no respect for the customers and intentionally cause extra pain

I was shocked that the manicurist was very rough cutting my cuticles, sped through each nail, not taking his time to be careful. He damaged two fingers that bled even after I left, which required a bandage on one finger. He did not wait between coats (one right after the other.) He smudged 3 nails on one hand and 1 nail on the other hand when he put a small amount of lotion on my hands and forearms. He didn't repair them properly by starting with the base coat after he took off the ruined polish, which went on a bare nail. He didn't talk to me but mumbled to himself. His own nails were dirty, broken with ragged cuticles. The manicure tools were packaged so I am hoping they had been sterilized! The pictures were taken 4 hours after the manicure and are still sore. Since this was the first time I visited this salon I didn't know who talk to so I didn't say anything. I just paid and got out of there. Terrible manicure and experience.