Resa's K-9 Salon in Lubbock, TX

We took our large dog for a bath and nail trim and when we picked him up was surprised with a $64.00 fee. Hubby called the day before and was quoted the price of $48.00. That is what we had paid in the past for our big dog to receive a bath and nail trim and Resa's. When my husband asked to speak to Resa she informed him prices had gone up, that our dog was a big dog, and the price of $64.00 was going to stick. So even though we were returning clients, they had our dog's records to know he is a big boy, and were told he was large we were stuck with the almost $20.00 over charge from what we were quoted. So,since the surprise charge stuck Resa's Grooming can stick it. Will not return with either of our dogs. So those using Resa's better beware of the price being hiked last minute. Especially senior clients on fixed incomes.

Took my dog for second time. Pulled up and my little dog started shaking like he was scared to death. The women who work here act as if they hate their jobs! After I left , I called Resa's and went back to get dog as I could not leave him their.

Scalped my dog, they told me he was matted and needed to be cut shorter, then called and said he has razor burn to his testicles. That wasn't razor burn, he has nicks in his skin!!! Very disappointed and will not be back!!!!!!!!!!! If I could give zero stars, I would. Animals are defenseless and this is poor care. 10/10 don't recommend. Think twice before visiting here, unless you want a scalped dog who is traumatized and sleeps for hours after bringing them home. And the amount they charged, sheesh!!! Now to the vet tomorrow for the impaired skin integrity!!!

I just posted an unfinished yelp, not sure what happened, anyway I love this place, everyone has been very kind to me and my Bella, I've walked in the morning and was never given an attitude, my nervous chihuahua is absolutely fine when u pick her up, thus last time I called because her nail I thought were cut short enough or filed enough, either way she said bring her back I did just that, fox it and didn't charge me, again very nice, very kind staff.. I won't go anywhere else. 10 stars

First called them to make sure it was okay to bring a puppy that had been abandoned and I picked up to rehome. Told them he would be a bit skittish because it seemed like he had been abused. They told me not to worry to bring him in and he oud be fine So I did. After I waked in one of the groomers came up and he licked her and was very friendly with her, a second one showed up and he did the same to her, then an older lady walked up to him and he felt overwhelmed so he growled at her. Resa came flying up to the counter and said "Get that da.. dog out of hear right now, he is not welcome here. Get out of here now" She did not even give me a chance to reply. The funny thing is I have been a customer of them for over ten years or maybe longer, not sure. I will never take my business to her establishment again. They knew he was abused and skittish, they knew he would get a bit aggressive and then when I brought him in threw him out like a piece of trash. Not good for a pet grooming business.