Ravenna Nail Spa in Geneva, IL

All of my pedicures have been enjoyable and lovely. With the Deluxe Pedicure you get to choose the scrub and lotion. The cucumber is my favorite!

I had asked a local moms Facebook group for the best nail salons in the area for a dip. Lots of people recommended Ravenna so I decided to try them out. The tech I had was so sweet and really took her time on my dip. However, 24 hours later one nail had a big chip. So I went back and had that fixed. And I do appreciate that they fixed the nail and didn't charge me. However it's a dip! It should have lasted more than 24 hours. Also, to make matters worse, here I am 6 days out from my manicure and I have 3 new chipped nails. I feel like for the time I spent there, the cost, and the high promises of a dip manicure, I should have gotten at least 10 days. Heck... even 7 days.

This place is a big no. Made an appointment online to get my eyebrows trimmed and waxed. Next day, received an email saying they couldn't accommodate my appointment. I called and asked to for a reservation a half hour after I originally scheduled. They said not appointment necessary. I asked are you sure, and was told yes. Arrived when I said I would, and still had to wait 30 minutes. When I finally went for my service, I asked the waxer, to trim more off my eyebrows. She told me no because it would be to hard for her to make them even. What? Went to pay and was charged more than advertised online. Bad service, Bad treatment. Big skip.

The reason I did not give them 5 stars is because I had made an appointment and still had to wait over 20 minutes to get my nails done and my toes were done a little sloppy. The nail technician reasoning for my messy toes was because my nails were short. She also did not do the full service per the menu I received. BUTTTTT Ivy did amazing on my nails. I have received so many compliments.

I have been here about 8 times since moving to Geneva last summer. It has been mostly good but there have been a few issues along the way with the dip cracking/chipping prematurely. Today, however, was the last straw. I signed in and was told it would be a 20-30 minutes. People came in after me and we're served before me....one lady left without being served and so finally, I realized it had been almost 90 minutes and inquired how much longer it would be. The employee, perhaps manager, provided a very unclear answer without any specific time frame quoted and no apology so I left. I realize the whole world is short staffed but if after this many years in business you can't quote accurate wait times or you are not honest with your customers that is a huge problem and if you don't have the courtesy to apologize for making me waste more time than it takes to do the nails in the first place some customer service training is really needed.