Paul Mitchell The School Murfreesboro in Murfreesboro, TN

I have been a customer here for over 7 years. Never had a complaint about the services I jave received.  Love the stylists the managers or style professionals as they call them have always been on the rude side, but that hasnt stopped me from coming in. This last time, I scheduled my appointment 2 weeks out. After I attempted to schedule even before then, left voice messages at the salon with no return call. Told them exactly what I wanted. They scheduled me for a 1 pm appointment. I had even stated, can we do morning because my hair ALWAYS takes about 4 hours. The host looked at my file and told me timing will be fine. I am a single mom with kids ..it is an AMAZING day when I get to get my hair done! I cannot do weekdays as I work and cannot afford to take a day off to get my hair done. I arrived for my appointment at 12:45. Did not get called back until 1:24. Then the manager came and told me they do not have time to do my hair. I asked why, explained my situation about scheduling ahead and she stated. "Sorry it must have been a part time receptionist who didnt know what she was doing". I stated please I have gotten a baby sitter and scheduled in advance. They still said no. The stylist was trying to tell the "professional" she could get it done and the manager refused saying "too bad" but offered to dye my roots..(mind you i have dark purple hair that fades into blonde.. Just A root touch  would look rediculous)  I asked if I could at least get a trim and the manager stated no. We have other people waiting to take your spot. I asked how this was possible since walk INS are not happening right now and the managers response was "it is what it is". The manager suggested I ask for my money back from my babysitter and reschedule. I was highly upset and just sad at the service.

I went in to get my hair cut and colored 2 days ago. The cut was great and the lady who did my hair was super sweet and made sure I was happy with what was being done to my hair. I wanted pink hair so I chose the "Peachy Keen" dye which looked promising but once it was on my hair it was barely pink at all. It looked more like a tint at the end and I'm too noncontroversial to say anything if there was any chance for miscommunication. I washed my hair this morning and it literally just looks the exact same as it did before I came in. For as little change that occurred I should not have paid anywhere near as much as it costed.

I moved out of state about six months ago and have still been coming to my regular hairdresser when I come to town for other things.This time I was going on eight weeks since last cut and color. My two daughters were also scheduled to get their haircut. My hairdresser contacted me that she was sick Saturday morning. We had to act fast and called Paul Mitchell and they were able to get us all in on Saturday. We were nervous because we have had the same hairdresser for years. We were all pleased with the service we received. Very affordable.

I scheduled an appointment with a specific person (I did not want anyone else) two days ago 10/28/19) for 1:15 pm. I received a voice mail confirmation yesterday(10/29/19), as well as a text message confirmation this morning (10/30/19). I paid for a babysitter to watch my two month old so I could get my hair cut and colored because I wanted to feel like a human being again. I also found a ride to this appointment as I am not allowed to drive. When I get there, the receptions seemed as if they did not know what they were doing and it took 10 minutes to even get me checked in. 20 minutes later a girl comes and gets me and takes me to her station (not the girl I requested to be my stylist). Confused, I ask the girl about my requested stylist. She then goes up front to ask them about it and comes back and tells me they double booked the girl I requested and I could go talk to them about it. I get up front and the receptionists are very rude to me and as if I had made the mistake.

So, they double booked an appointment with my requested stylist and thought they could send me back with anyone (no offense to that girl it wasn't her fault) without me noticing and did not have the decency to let me know the scheduling conflict when I arrived. This cost me not only money for a babysitter but I also had to find and pay for an impromptu ride home.

My cousin (requested stylist) was the one who was supposed to do my hair and that is the ONLY reason I came to a school to get my hair done anyways. Due to past (bad) experiences with Paul Mitchell hair school I would have NEVER came here to get my hair done just for the fun of it.

So, not only was this my last option to get my hair done but it was made to be very inconvenient and costly trip and I came home with a bad taste in my mouth and crappy hair.

No one even offered any sort of compensation for the whole thing, the receptionist were very self righteous about their scheduling and treated me poorly. When my boyfriend contacted them to ask about it, he was shuffled off to the director and she has not responded. Someone needs to be held responsible for these types of mistakes and if no one respond, I will let every business rating service possible know what kind of dump of a business this is, including consumer protection agencies and the BBB.

My whole day is ruined and I feel like crap. Thanks Paul Mitchell hair school I will tell everyone I know to NOT pay for services at this "place of business".

I just wanted to say thank you again too Danielle Stevenson for doing an amazing job on my daughters hair color. It was the only thing she wanted for her Sweet 16. We will definitely be coming back to see you.