Paul Mitchell The School Delaware in Newark, DE

The student is not to blame I asked the supervisor for highlights they did not do highlights, they made my hair, darker red/orange. The supervisors are incompetent. Student is not to blame. She did everything she was told to do, her supervisor was out of line and had no ability to do hair.

I called Paul Mitchell to ask for products used because I needed to go to a new stylist to fix my hair. They would not give me a list of the products that you used and they never called me back when I asked to speak to the supervisor.

If I could give zero stars I would. The goal of this appointment was to add a few highlights, and to even out the lightness around my head. My hair is damaged and the color is COMPLETELY WRONG... I didn't ask for a color I asked for highlights.

The teachers and supervisors are to blame. Terrible incompetence on staff behalf. Poor customer service. No accountability.

I have been to other Paul Mitchell schools and had good experiences. This school has incompetent teachers and supervisors. I do not recommend trusting them with your hair. You will be disappointed.

I wish I could give this zero stars. My girlfriend got her hair cut here last night and they did a horrible job. It took THREE HOURS for a simple hair cut. They made her hair completely uneven, and way to thin. Then a more experienced stylist tried to fix it and ended up making it worse. Now one side of her hair is about an inch and half shorter than the other, it's too thin, and uneven. She has been crying all night and is incredibly regretful about getting her hair cut.

SPEND THE EXTRA MONEY AND GO SOMEWHERE ELSE. Saving $30 is not worth the extra $60 it will cost you to get it fixed by someone who has touched a pair of scissors before. Incredibly disappointed and will never be returning here again

I wish I could give no stars. I had applied to attend evening classes and was told I was ok to start today which is 2/28/22. However I haven't heard anything from the school so I reached out the Tuesday before school was scheduled to start to receive a email I wasn't accepted. I sent a reply asking why and I never received a reply to my email or multiple phone calls and messages. I'm sitting wondering what happen, however I have no clue. The day I was suppose to start school I get a letter in the mail I was denied with no explanation, just apply again in a year. So be aware mind you I did everything asked of me and gave my last $100 for my application fee.

terrible customer service and carelessness!! they tried to cancel my appointment once i arrived and i had to speak to a manager. once i got in the chair they tried to argue about the service i wanted based on a picture i showed them. i asked for a quote and wasn't given one. afterwards i got charged more than double the price of what was listed online. in the middle i could tell the girl was panicking because she left me in her chair too long and they lifted the color till my hair looked bleach blonde. she reassured me a million times that it wasn't the final result and that it would get darker. she spend an hour attempting to cover up her mistake by doing two coats of hair dye. they couldn't finish in time and made me choose between a blow dry or a haircut. i didn't want to leave the salon with sopping wet hair so i got a boy dry which was rush and the girl pulled out so much hair with the round brush. the end result was awful and it looked like two different colors on both sides as you can see from the picture. she also made fun of me for saying i have wavy hair when it was so clearly curly. absolutely do not waste your time or money here.

Walked in the school for my appointment at 1:00, and it's 12:50. I wait fifteen minutes and notice there's nobody available, everyone is busy. So I walk to the counter and ask if I still had my appointment for 1:00? The gentleman at the counter says "your daughter started her tour, your here for your daughter, right"? When the teacher spoke up and said "your appointment was at 1:00". I explained I had plans today and didn't want to miss my Commitments. She then began to lecture me on how the person my appointment was with still had a client. I then asked if I could get some type of timeline and that's when she rudely told me "hair has no timeline and she could not". I walked away and couldn't believe how she spoke to someone they would call a "client".  Teacher Anita (I believe that to be her name) go back to kindergarten were they teach you to be kind and nice. You could have chosen to speak to me like you wanted to help me, like you were in a position to assist me or my favorite, treat me like I was a paying customer. Nine years of supporting Paul Mitchell School and I won't be back. I'm giving my money to business that shows me respect!