Palm Beach Tan in Battle Ground, WA

I called earlier the day I was trying to come in, and one of girls said she will do a free tan for me. Get this, it was Mother's Day weekend also. I called my friend to come sit in the car with my babies so I could have a few minutes to take care of myself. I walk in and magically.. a free spray tan turns into a 45 dollar one with horrible customer service. They told me to wait 10-15 mins and they told me they will call me. After waiting 30 minutes with two babies that were screaming and needing to nap. I called them and they told me " oh that's werid. Looks like no one put you in line" my friend tans there all the time and never expected such poor service. Very misleading message. My friend wanted to come in that day and I called her and told her to take her business somewhere else because it's not free, I haven't been this disappointed in a costumer service please in a very long time.  The tan didn't last either, overall I am very sad because this was suppose to be a good experience but ended up horrible. They were not Apologetic nor did they offer any discount. I'm telling you know how take your business else where. 1/5.

Misleading sales tactics!!! Just like to say Palm Beach Tan in Battleground is a rip off. I went in on about the 15th of May to start tanning and the girl that sighed me up told me that if i need to cancel do it before the 25th so you don't get charged for the next month and since i started in the middle of the month i would be able to tan through the 15th June the following month. Well i went in today the 22nd and canceled my subscription and the other girl proceeds to tell me that i only have until the end of the month to tan.      ( So basically i payed for a full month and all I'm getting is only a little over 2 weeks.)  What a rip!!!

Misleading sales tactics, billing, and fees. Paid over $80 for a spray tan. Came in for a single spray tan for my wedding, representative explained it would be cheaper to do the membership and that there are locations all over Washington. I told her I live in the Olympia area, not a problem. Well, there are no locations anywhere close to where I live. So I was charged $50 for first tan- spray tan, primer, and startup fee. The following month I am charged $32.40 which they say is because of the startup fee. First, I already paid that fee. Second, $14.99 per month spray tan plus taxes, plus a $20 startup fee does not equal $32.40. The math does not add up and they cannot figure out why I was charged what. I have a useless membership with spray tan credits I can't use, billing that they literally can't make sense of, and they will not refund.

Update: corporate Palm Beach Tan did reach out to explain the billing and provide a refund. I emailed the info given on this review. However, Palm Beach Tan of Battle Ground did not follow up or reach out as they said they would.

I like their tanning lotions and beds. Everyone that works there so far have been so informative and helpful. I got a super good deal on a membership and lotion as they were having a promotion. It gets pretty busy depending on the time of day you go but that's the only downside.

I give a 3 because I don't think they change there bulbs. I didn't go for over a month and went 15 mins and didn't even get red at all.  Think there bulbs are old, very old.