Palace Nail & Spa in Burleson, TX

(first photo is what my mom showed the nail tech, the rest were the results) My mom came here to get her nails done for her birthday. She brought in a reference photo for what she wanted design wise, and asked the nail tech if it was possible; otherwise she would get something simple instead. The woman reassured us she would be able to do so multiple times but did not show on her promises. Anytime my mom tried to tell her she prefers something a certain way the woman would give excuses and reassure her it would look fine. She showed my mom the glitter available and my mom said she would prefer a fine glitter. The nail tech claimed she couldn't do fine glitter. My mom said it was okay and she didn't need the glitter. Instead the nail tech puts on glitter ANYWAYS and when my mom told her she didn't want big glitter the nail tech said it would look fine when she was done and kept speaking to my mother like she was incapable of grasping the concept of small and large glitter. My mom let her continue trusting the process. The nail tech then added another glitter she never showed to my mom or asked for approval. Once she had finished that she asked my mom if she liked it and my mom said no because it still looked too big and she added glitter she didn't ask for. The nail tech began to get upset, repeatedly calling my mother "MAMACITA" for what I could only conclude was based off my mom looking Hispanic to this woman? (I honestly don't know and it came out of nowhere and she was saying it very mockingly). She offered to remove the glitter and my mom said she didn't mind but the nail tech insisted. She then started very roughly drilling holes into my mom's nails where she put the glitter. My mom eventually had to pull her hands away repeating it was hurting her. The nail tech rolled her eyes and told my mom to go wash her hands so she could finish and began to speak in her native language but in a very obviously mocking way to mimic my mom saying she didn't like the glitter. When my mom walked away the nail tech asked to see my nails because my mom used them as reference for the glitter size she wanted. She told me that the only reason I have that glitter in my nail is because my nails are "press ons" and she tossed my hand back at me. When my mom came back the nail tech instead of refilling the acrylic she dremeled off, started coating the tops with gel polish and curing them. After she was done my mom looked at her nails and asked the woman if she could possibly add more or fill it in more because it was horribly bumpy and had a rough edge on one. The nail tech got upset repeating "You don't like it?? You don't like it?!". At this point we were tired of being there and my mom just asked to pay so we could get out of there. This is what the nail tech deemed to be 60+ dollars worth of work. I would be EMBARRASSED to let someone leave my nail salon with nails like THIS. My mother is not one to be rude towards strangers because she herself has anxiety about speaking to people she doesn't know and I feel like this nail tech was extremely immature and rude. I didn't even mention yet that my mom had to wait almost 25 minutes after arriving on time for her appointment because the nail tech had to drive her kid somewhere ( we didn't mind, but the fact we were given attitude and treated so rudely after this baffles me.) DO NOT GET YOUR NAILS DONE HERE PLEASE.

Just left Palace Nails & Spa. My nails are uneven in length, not filed correctly, and there are bumps on them. I had a dip manicure. My finger got caught by the drill more than once and was made to bleed. There was a huge amount of excess glue and dip below my nails which made it feel like they were adhered to my fingers. I asked them to fix it. They're answer to this was to yank my fingers away from the nails, which was incredibly painful. I said, "wow! That hurts!" Then she continued to try to do it. I literally had to pull my hand away and tell her to stop. In addition to all this, the shop was not clean at all. The sink area was dirty with residue everywhere. The nail stations were covered in old polish. It was not a good experience at all. I will not be back.

I'm new to the area and trying to find a great manicurist for gel manicures. This will be one place I never return. I had my gel manicure yesterday and already knew it was going to be poorly done midway through the service. The gel isn't straight. There's areas missing gel. Some nails only have the center of the nail covered in top coat. They're already chipping as well. Highly disappointed. I kept gently trying to ask her to fix the sloppy lines and she wouldn't. Discouraged and irritated to say the least. Waste of money.

Terrible service and quality of product. Don't waste your time or your money. My gel mani began to chip on 2 nails after I left the first day. I called to let them know so that I could get them repaired but was talked to very rudely and was hung up on twice! I decided not to go back. If they treated me so horribly on the phone, I didn't want to go there in person. Word of warning to others!

We just had the best experience today. Kim took care of me and I had the whiskey pedicure. Anytime I can have bourbon, a hot stone massage and a fantastic pedicure, well sign me up! My pregnant wife had the milk and honey pedicure (her skin has never been softer) done by Tran who put a beautiful little flower on her big toes. And Amy did the coolest Ombré set of nails for her. This was my soon to be Mother's Day present to her and Palace did not disappoint. We will be back many times more and my daughter will be as well once she's old enough.