Pagave Salon & Spa in Wilmington, DE

I went to Pagave and got a hair cut with Teresa. From first entrance I was checked in and at the salon chair within 5 minutes, we did a dry consultation to see what I wanted. I had a few reference pictures just to make sure we were on the same page. Got washed by someone else, I can't remember her name but she was very sweet and accommodating and she always made sure I had everything I needed and what she was doing was good with me. Not sure what products were used but my hair felt amazing after the appointment. Teresa gave me the perfect cut going along with the photos I provided and made sure not to take off too much length. I only booked for a blow dry but she also curled my hair which looked beautiful. Will definitely come here again!

Pagave is the best Salon in Wilmington.
The salon is full service and sells great products as well.
Paul is so talented and all you have to do is put yourself in his hands. Logan is also a great assistant to Paul.
I wouldn't hesitate recommending Pagave and Paul as the owner and stylist

I went for a single process coloring.   I made the appointment from the menu online which said that the single process was $75.  I paid $37.50 to hold the appointment.  At the appointment the colorist showed me a couple of options and I chose dark brown.  After she applied color I never saw her again.  She had someone else wash my hair out and comb it.  The shampoo girl then told me to meet her at the checkout counter.  The colorist did not even look at my hair or ask me if It was as exepcted.

Once at the counter I was told that the total was $120.00.  I showed her the online appointment and payment and was told that I had to have "extra colors" and so it cost more.  She said that I had two processes.  At no time did the colorist mention needing "extra colors".  She did my entire head from the same bowl.  

I had a gift card and they applied that to the total then asking me for $10. I paid it but I was/am not a happy camper.   I feel like this was a bait and switch and I completed the satisfactions survey that day.  I waited a week to see if anyone would get back to me and nada.

I have thought long and hard about writing this, but...I really do not like my haircut or the experience that I had at Pagave.
First, the salon called and asked me to push back my 3:30 to 3:45 because the stylist was running late. When they called me back for a shampoo, it was 4:00.
Here's the thing, I have curly wavy hair and I came to Pagave specifically for a Deva cut. They always start dry. I also thought it was unusual because I had never met the stylist before. She had no idea what my hair looked like dry and no idea what I wanted. I asked to talk to the stylist before washing and she agreed to do a dry Deva cut, but the experience was uncomfortable. There were moments when it felt like the stylist was randomly chopping my hair off.
After the shampoo she applied product and left me under the hood dryer (a common Deva practice). The product she used, however, was way too heavy for my hair which the stylist described as "fine."
Essentially, my waves have been cut off, and I am left with a messy, misshapen bob that does not play nicely.
I really wanted to develop a relationship with a stylist who could help with my cuts and with my hair, but I do not think it will be with this stylist.
I have deliberately withheld the name, please be really clear and listen to your instincts if you go.

Nice salon and they treat your really well..  Just their website is confusing and bit too hard to navigate.