Naturally Nails in East Greenwich, RI

I visited naturally nails upon referral of a friend, who accompanied me during my appt with Bernadetta. I got what seemed to be a basic pedicure which was fine. My gel manicure, however, was a different story.

To start, she pushed my cuticles back and clipped them while dry, which was uncomfortable. She clipped the skin on my pinky finger to the point where it started dripping blood. I offered to hold pressure but she she apologized and that she's take care of it. She then sprayed it with quick dry spray and put glue on it, then moved on. After filing and painting the rest of my nails the blood had spread into the polish on the finger. She then had to remove it and repaint. As you can see in the picture I left with crusted blood that lasted about four days before fully coming off.

At the end, she filed the excess gel from the skin around the nail. When doing this she had now filed my right thumb nail so short that it was very painful and raw at the nailbed. I told her it was very sensitive, she apologized and had me go wash my own hands in the bathroom with an exfoliating gel. I did not receive any lotion or hand massage.

I paid $80 for this pedicure/gel manicure and regretfully gave her a 20% tip, feeling awkward and pressured as she watched what tip amount I chose after I swiped my credit card. Although she was nice during the service it did not deserve a 20% tip.

I walked out of the salon with my friend and found that my thumbs nail bed was now slightly bleeding. Not much, but it shouldn't at all! My pinky and thumb were so painful! Not to mention risk for infection.

I showed my friend that came with me. She agreed that I should call Bernadetta and talk to her about the situation. We thought because Bernadetta seemed nice that she would help rectify the situation somehow. She refused to give me any type of partial refund, but offered a free polish change, which I am not interested in. She also asked me to send pictures of the nails which you see here. I sent them to her on Instagram.

The next day my friend went back for her own appt and Bernadetta apparently addressed this issue with her, and then sent me this DM in response. She sent this DM two days later while I was on vacation, (which she knew about).

This whole situation made me very uncomfortable and frustrated, and I honestly felt harassed by the message she sent me. Basically a $96 nail nightmare.

Don't go. Absolute snit. Woman actually starting around with me on the street when I told her that I was upset by her service.  Miserable. I said I would put it in my review and she said she would just responds to my review. Who tells at customers (potential) in the street? They do.

This salon has been my go-to for over a year now. Lauren is the BEST nail artist you could ask for. She is so much fun to work with and always brings my crazy ideas to life. I get constant compliments on my unique nail art and I couldn't think of going anywhere else. The manicures cost the same as any other salon, where you just get a boring color and not much else. This place is so welcoming and wonderful. I feel like I'm going to see my good friend, rather than just going to see my "nail lady". I love that they take appointments via text too. I won't go anywhere else. Love this place and I cannot praise my girl Lauren more!

I am always getting compliments on my nails. But this appointment , was over the top!! They are way different! Tracy's creativity in nail art constantly amazes me.  I always look forward to what she is going to do.

I absolutely love this salon. The decor is so pretty and the salon is tastefully done. All the girls are so friendly and the place is clean. I see Lauren who does amazing work, you can show a picture from Pinterest and she can copy the same design. My gel nails typically last 2 1/2 weeks and I'm constantly hand washing and sanitizing my hands at work.