Nail Works in Latham, NY

It was my first time here and they were able to take me right away as a walk in. I picked a darkish pinkish ANC color. The older woman that did my nails didn't say one word to me the entire time I was there (1.5 hours). I don't really mind I'm not a fan of small talk but she didn't even ask me what shape I wanted or anything. The way she filed my nails made them look crooked and weirdly shaped. This could just be because of the color I got but she only dipped my nails 2 times and you can still clearly see my nail under the color and it looks terrible. By the time I was able to see that and want to ask for another coat she was already putting the top coat on to finish. (This is petty) but I didn't get any hand lotion after my nails were done which I thought was kinda standard but maybe not? Over all the prices were good, it was a clean environment, maybe there are others that are better there but I'm not very satisfied with her work. I don't think I'll be going back though:(

The older woman at Nail Works gave me a manicure and a pedicure and didn't do a very good job. My nail polish on my toes chipped after a couple of days and she didn't do a good job with the cuticles on my feet or hands.

I've been here twice. The first time was five star worthy. They did a great job and I decided to come back. The second time I went there everything was great...until I took off my polish. I got toenail fungus! Granted this could have been from something else and you can take this review for what it is. However there has been no other instance where my feet would have contracted this.

Definitely would not go back. I called ahead to make sure they had time for a manicure and they assured me they'd be able to do whatever I needed (they close at 8 and it was 6:15). When I got there I explained that I was a bridesmaid in a wedding that weekend and the bride wanted us all to have acrylic nails in a mauve color. My nails were already a length I liked so I asked my tech to keep them long but maybe round out the edges. What I got instead was short, as in almost down to the nail bed, squared nails and an ANC manicure. When I tried to protest he interrupted me to say that this was way better and only a little more expensive. I don't get manicures often for this reason but I was also in a hurry and I didn't want to argue. So I have short nails and he decided on ANC. Whatever. As he was using the dremel to rough up my nails, the tech was taking phone calls, talking to his coworkers and watching the news. As a result, my poor cuticles got chewed up. I jumped a few times and even yelped when the tool jumped off my nail and dug into the side of my finger. To his credit, he apologized and paid closer attention so it didn't happen again. Overall, it was a subpar experience. But it wouldn't have been so bad if he hadn't started talking to me about the fact that his family in his home country accepts money to kill people. He was an interesting guy and very nice, but once he brought that up I was pretty uncomfortable. ALSO- I don't know if this is standard in most nail salons (since this was my first mani in 7 years) but you cannot tip when paying with a debit card. So be sure to bring cash or they'll scold you at the register.

So disappointed in the service I received at Nail Works. I asked for a Deluxe Pedicure, which according to the pamphlet on the table in the waiting room, includes everything in a Spa Pedicure, plus a 20 minute massage and paraffin treatment. After a 3 minute massage, I asked the nail tech if he had heard me ask for a Deluxe. He insisted he did then asked me if I wanted a paraffin treatment as an add on. Understandably confused, I said that the pamphlet on their table stated that a paraffin treatment was included. He insisted that it wasn't, so I asked him to get the pamphlet. I pointed to the Deluxe Pedicure and read the description to him. He audibly sighed, then said ok and proceeded to continue the massage and paraffin treatment. When it came time to pay, I noticed a sign near the register that said "Special Pedicures- Deluxe regularly $50, now $40". When the same nail tech asked me to pay $50, I pointed to the sign and said "This says it's on sale." He insisted it was a different Deluxe Pedicure (although there's only one on the menu and only one pedicure that's $50 - the one I chose) and then the manager came over. They proceeded to speak in their language, then the nail tech stormed off, yelling back "pay whatever you want, just leave." I was shocked by his response as I was not rude to him. I was then informed that the sign near the register advertising the special was old. Shouldn't they take it down if they're not going to honor it?? Needless to say, I will not be returning, which is unfortunate because I was looking for a new nail salon since moving into the area.