Nail Art Studio in Westlake, OH

Manicures/pedicures have always felt like a luxury to me, so I don't get them constantly, but always get one before going on vacation. I hate needing to pack polish and remover for if my nails chip, so it's nice to have them done professionally beforehand. I have a nail salon I typically go to and love, but they raised their prices and have become pretty expensive, so I thought I'd give a new place a chance and save a few dollars. This was my first time trying this shop and I wanted to like it as the staff were nice (the only reason for 2 stars), but honestly it was just overall a very poor quality experience and not worth the time or money. The shop called me the afternoon of the appointment while I was at work and said they were going to cancel my appointment due to an emergency, asking me to reschedule for the next day. I told them I would not be in the country the next day as we were leaving for vacation in the morning, so I wasn't able to reschedule. They told me if I moved up my appointment by more than an hour they would still see me. I rushed straight from work to get there as quickly as possible. On arrival, the shop felt dirty and poorly maintained. The color choices for regular polish for my pedicure were very limited, and the bottles available were frequently nearly empty or chunky. My nail tech did a poor job of removing calluses and rough spots, legitimately using a nail buffer at one point on the skin on the sole of my foot, as if that was going to remove a callus. She cut my big toenails so short on the sides, it actually gave me an almond-like shape to my big toenails. Not only that, she painfully pulled out "ingrown toenails" (they were not ingrown, they'd just been cut straight across), making me bleed. She then proceeded to place the toenail clipping on the top of my bare foot rather than discarding them! When she finally started painting, I had to ask her to fill in multiple large gaps missing polish at the sides of my toenails. The polish application was messy, thick, and clumpy. She finally moved onto the gel French manicure, which was poorly completed. She remarked that my nail length and shape was beautiful (I'd been growing my nails out and kept them shaped prior to the manicure) and asked if I wanted it changed. I said I was fine if she wanted to just file the nail length down a little bit, but that I liked the overall length and rectangular shape. She proceeded to use nail clippers to significantly shorten and round all of my nails. When she went to apply polish, she actually took one of those mini fine tip nail art brushes out of a colored nail polish bottle and just wiped off the other paint before sticking it in the bottle of white gel polish. The "massage" portion (not that I'd even classify the service provided as such) of both the mani/pedi were each about 30 seconds. Finally, I don't mind a mani/pedi taking a while if the extra time means attention to detail or well-executed work, but the appointment took almost 2 hours and my nails were a mess. When she finally finished, I paid my bill, even tipped her, and got out of there as quickly as possible, already knowing I'd need to redo at least my toenails. I got home to find my toenails clumpy and smudged, so I removed all the polish she'd applied, trimmed my big toenails to a normal shape, removed the calluses she'd missed, and repainted them myself. 1 day later, the gel manicure has also already started to chip. I didn't have the heart to complain, but I definitely will not be back. Hoping I can save someone else the poor experience.

Took me very last minute for a pedicure; beautifully done and affordable. I felt very comfortable

The only reason I give it 2 stars is because my nail tech was very nice but she just was not good with nails. I believe the manager put her with me to make up for her other employee that was extremely late. When that employee walked in her & the manager (sally is her name) began arguing for about 20 minutes!!! IN FRONT OF EVERYONE! Even the girl who was doing my nails stated how unprofessional the place is. I usually do my own nails at home but for the sake of saving time the day before Thanksgiving my husband decided to treat me to getting them done. I knew that since it was obvious my nail tech was new, I wasn't going to say much about her mistakes as I knew they were things I could fix in my own. But when I in my car I realized there was MUCH more to fix. When I called the salon they refused a refund. Yes my nails came out bad, but I am even more furious with the service & lack of professionalism. Dont be fooled by the pretty posts on FB or Yelp like I was. This place is NOT worth it!!!

Horrible experience. First the color samples weren't actually what the colors looked like on your nails. They continuously wanted to add more dip powder to the nail when it was not needed. Nails are uneven after asking to adjust. Do not recommend. I paid more here than I've ever paid for a dip manicure that looked amazing and was completed much quicker. Wish I didn't waste $100 on 2 people.

I love the Nail Art Studio! I just moved to the area during quarantine and knew I wanted to find a nail salon once everything opened back up. They are so kind and helpful! They also clean everything in between customers which was nice to see. I always get compliments from people about my nails.