N Salon & Spa in Sumter, SC

One of my coworkers recommended this place and I'm so glad she did. From the decor to the atmosphere this place is amazing. I'm very particular about how I want my hair to be and Katelynn knocks it out of the park every time. No matter what. And she's always willing to change things up whenever I'm feelin a little spicy lol.

N Salon is such a warm and welcoming facility. Sandy Jackson has been styling my hair for years. She has to be good if I keep going back!! She listens to my ideas and does her magic on my hair. The salon is always clean and the other staff are very friendly.

Get my facial and massages done here and they are the best! Everyone is so helpful and kind! Great results from facials done by Savannah!! Love this place!

I moved to Sumter not quite a year ago and have been to this salon twice. Both times Gabby was my stylist. The first time, the results were not what I asked her to do, but I know it's difficult to get used to a new stylist and vice versa, so I thought I'd try again. Yesterday I made sure I was much better prepared. I went in knowing exactly which colors I needed her to use, a picture of myself with the cut I wanted, and with exact instructions using verbiage specific to the industry given to me by the stylist I used for the last 10 years. When I relayed my requests, Gabby looked at me like she had no idea what I was talking about. She ended up having to color my hair twice, though I think that was due to using a different brand of color, so not her fault. After coloring, there were splotches of dye all around my face. Another stylist tried to clean it off for me, and Gabby snapped that she would fix it when she was done. My cut was a disaster. I showed the picture of what my bangs should look like, but ended up telling her to stop cutting because the results were so different from what I asked her to do. I requested that she layer the top of my hair but only trim the bottom half and then blend the sections. She did trim the ends, but did not follow any of my other instructions,  then she removed the cape and said she was done. I ended up leaving with half of my hair still damp, dye all around the edges of my face, and the cut wasn't anywhere close to what I requested. I ended up calling after I left to request that someone else fix the cut today and was told everyone was too busy. I asked how the situation could get resolved, then, and the receptionist said she could probably leave a note for someone to possibly call me back next week. She was unwilling to give an answer as to who would call back or when. There are a couple of stylists in the shop who seem very knowledgeable and friendly, but I'm hesitant to go back and give money to a shop with someone so obviously in need of support and not receiving it (Gabby) and such poor customer service (the receptionist).

After a recent move to Sumter, I believe it keeping my business in the town I live in.  I'd heard this was the best salon in town.  I had a picture of the cut and color I wanted.  I am very knowledgeable about my own hair and I know a bit about cutting.  Bottom line.  The stylist ruined my hair.  She screwed up my cut and my hair was a very brassy orange.  I went to her the next day to see if she could fix the jacked hair cut and it went from bad to worse.  I would never go to this salon again and would never recommend it to anyone.