My Spa & Nails in Hopewell, VA

Dont waste your time. Rude, rushed, unprofessional half a$$ service. Did not do anything I asked for prior to sitting down. And acted as if they were so confused when I accused the girl of rushing and not attempting to give me what I wanted. Im new to the area so Im searching for a great salon. This is not it!!!!

Located by Big Lots in Hopewell- Be aware of this shop! I'd give 0 stars if I could. They are rude, rough with your nails causing injuries & don't apologize for leaving nails bleeding or hurting. Then, eyebrows were done unevenly & they didn't want to fix them. They act like they don't understand when you ask them questions. But when it comes to paying, everyone speaks English well. They change prices several times from the time you call for pricing until the time you're there. They don't speak or talk to you. Everyone is in their own world & not people friendly. Go elsewhere if you want better customer service, not daily price changes depending on the customers & their moods. They provide rough & uncaring services. I've paid more for fill ins than full sets. Then, I've been charged the same prices for fill ins & full set. They are very inconsistent. They charge whatever they want & overcharge you. They gave me 3 different prices in one visit! I've Been going here for years & they keep changing prices everytime I come in. They overcharged a child for eyebrows & a pedicure that the gel wore off in a week‼ they are very dishonest people. I will Not return & let others know to find a better shop because I am. They won't take any more of my money for their poor & uncaring & half done service. Then, a week later a nail broke off & gel toe polish came off. DO YOURSELF A FAVOR! DONT COME HERE‼‼FIND A BETTER SHOP. THEY ARE RIP OFFS‼‼

Very rushed,very rude . Not very good at there craft! I given this place many chances to redeem themselves only to be let done! No improvement and constant price changes! Save your money !!!!

I was very disappointed in this establishments customer service. They seem to be very dismissive towards their patrons when they walk in. They shout from across the room, asking what they need and telling them to sit down. No wait time given or even eye contact. Their prices were ok, but they fit the service. Everything seems rushed when you are on the chair. My nail tech constantly kept getting up to tend to other customers, my pedicure was much longer than it should've been according to the service being provided. Anyway, if everything else is booked come here.

Very disappointed in service. The lady is very combative and she is very fraudulent. Took a picture of my nails and added jewels but than removed the nails once she took the picture for instagram. The establishment has bugs. Will never go back there.