Mt Si Pet Salon in North Bend, WA

I wish I could give this groomer better reviews because she does a good job grooming my dog, but I can't. My dog would be there for hours inside the crate and she absolutely NEVER answers her phone or responds on facebook. I would suggest maybe hiring another person if she's so busy that she can't take calls from the customers.

AMY is AMAZING! My dogs love her and she does a wonderful job! We have 2 Havanese and they always come out looking wonderful! Amy knows animals and what she is doing! She is super busy, but that should tell you she is trusted and well liked by her clientele! I have had several groomers to compare her to and she is the best! I wish I could give her more than 5 stars!

There were two people working when I stopped by to get my dogs nails trimmed this morning. They were in the middle of a conversation when I walked in but the lady stopped to greet me. I don't know how many people it takes to trim a dogs nails but they both went to the back, and left a dog, strapped and unattended on the grooming table. That poor dog was shaking and whining the entire time (which was really only about 5 minutes but still not cool). The lady brought my dog back out and I looked down and saw blood on my poor pups paw. Of course, I said "omg is she bleeding?!" And the lady said "oh is she?" Then after she took a look she said "oh yeah, I cut a little close on that nail but I put quick stop on it so it's fine" I'm sure it's difficult to cut a dog's nails but that's why I brought her somewhere to see someone experienced. She did not have the appropriate or expected response to the fact that she hurt my dog. Also their manners left a lot to be desired. Overall, I am not satisfied with my experience at all. My dog was hurt and the other dog was clearly in distress. I would not return or recommend this place to anyone.

This place is dangerous. The first time we took him there, he came out limping. I thought maybe he just jumped off the table and tweeked his leg. He was fine the next day so we didn't think much of it. The next time we took him in after I got him home my truck was filled with blood! She had cut his rear nail too short and it was bleeding everywhere. It took us two hours to stop the bleeding! If that wasn't bad enough, he started limping on his front paw. We checked it and in between his foot pad it was cut up I assume from the clippers to cut the hair between his paws. We put Neosporin on it, then wrapped up for several days changing out the gauze twice a day for several days. He seems better today. We called and left a message with no return call. Do yourself and your pet a favor and go elsewhere.

She is very competent in the actual work of dog grooming but needs someone competent to run her business. She doesn't return calls, emails, or texts. Why even have contact info on the website. The store hours posted are, in my experience, a suggestion of when it might be open. Maybe she has all the business she needs and doesn't want any more.