Mauna Lani Spa in Waimea, HI

This was undoubtedly the best massage I have ever had.  My experience with therapist Shannon Shultz was life changing for me.  I have been dealing with chronic pain for years and I will never be able to thank her enough for her ability to find the culprits of it all.  Incredibly knowledgeable about the body and so good at communicating and making me feel comfortable.  It was so good I booked her the very next day before my flight home and I will undoubtedly be back to see her specifically!!  If you have ever had pain you just cant get rid of, do yourself the biggest favor and go see Shannon at this beautiful spa at the Mauni Lani Resort.

I called to make a reservation for cabana massages. They were about to book us when the woman on the phone asked if we were guests at the hotel. I told her we were not, and she informed me the spa services were for hotel guests only. She offered me availability at their "sports club spa where non-hotel guests can receive treatment" on 4/28 - weeks from now.

There is NO mention on the website that the spa is for Mauna Lani guests ONLY. Had the website mentioned that, I wouldn't have called. If this is their spa policy, that should be clearly stated on their website. So, PSA: if you're not staying at the Mauna Lani, don't bother trying to book and appointment at their day spa. You will be turned away.

Interesting though, I've never been to a luxury hotel that turned non-guests away from their day spa. In fact, a few months ago, I had massages at the Ritz Carlton Spa (where I wasn't staying) without any issue. Do yourselves a favor, find a place that appreciates your business . This place is a joke.

For the last 12 years or so, I have visited the big island and have happily paid for a guest or short term guest pass here to use the gym so I can stay in shape while on vacation. Some folks will say that $20 per visit is too much to pay to use the gym especially since it's the same worn equipment as when I first used this place but not me, I'm happy to have the gym close by and available and 4-5 visits per week is worth the cost. This year I attempted to pay for a day pass or a week pass and was told that the cost was now $250 per person per week. Even if I worked out 5 days a week that's $50 per visit. It's your business and I guess you don't want mine. Just disappointed that's all.

Spa was fine but I went to use the pool afterwards with my wife and it was filthy. The visibility was 2 feet and you could smell it needed some serious attention. We were afraid to use the hot tub!

I used the facility pool and men's locker room and I wanted to get blood work done afterwards. The pool looks fine from above but once you jump in you are overwhelmed by the smell of ammonia from all of the pee.....not a trace of chlorine... just pee! I went under the water and it was filthy as well once you saw it through goggles. I got out and went to the hot tub and the smell was overwhelming as well. Then I went into the men's locker room and I tried to shower and the exact same thing! All of the showers reeked of pee! If you went into the sauna your risking it as well. This place is disgusting and repulsive! The kind of money people pay and they have to endure that! This place has lawsuits coming for sure. You people are going to get people sick with this kind of upkeep. A tip, I used to run a pool as a kid and we had to do the chemicals EVERYDAY and clean with bleach everything in the locker room EVERY SINGLE DAY BECAUSE IF YOU DON'T.... YOU WILL GET PEOPLE SICK! People like to swim in clean water not a freaking toilet bowl!