Master Nails in Laurel, MD

Just terrible! This is the worst set of nails I've ever had. I have never seen anyone do nails the way they did so I was confused and thought maybe this was something new and they was gonna be ok. NOT!! Misshapen, bulky, crooked and ugly. They don't even do anything to your cuticles or nothing. Then the woman who put the tips on and 3 heavy dips of powder just passed me off to another woman who was a bit quirky I'll say to do the final filing. Why she did that I have no idea. No one else was there waiting for their nails to be done. This woman did not know what she was doing and was gruff to boot. When she finished my hand she put the tiniest bit of cream on my hands but only on my palms leaving my hands dry and ashy. Then I gave a $5 tip when I shouldn't have given them a damn thing actually, and they all sitting there talking about me as if you can't tell cause they all collectively looking in my face. So I said is there an issue? The guy goes oh did she give you your change for your $20? I laughed and said yea and she lucky she even got a tip so I know you don't think I was about to tip them both for this ugly mess!! This is what I get for trying somewhere new. I should have just stuck to my regular spot. SMH. Good luck here. They don't seem to know what they are doing.

i use to be a regular here however the service and quality has gone down tremendously!!!! runnnnnn

The second time was not a charm. I came in for a dipping manicure and gel pedicure. I requested a particular technician. However, when I sat down I received a novice nail professional. So much so that he literally used the mechanical tool and severed my toe nail in half. It was not addressed but I noticed they were putting glue on my toe nail. Another tech comes over to finish with the gel polish but the toe nail being cut in half was not disclosed. They asked if I wanted to get acrylic. Which in hindsight would make more issuers with my nails, including fungus or infection. I had NO sense of what was happening. I just had one technician who finished the service and this Vi who polished my nails over again. Long story short, a day later my toe nail is visibly lifted broken and hurting. In addition, my middle finger nail is broken. How Wen? The first time I came Wen was recommended and Vi did a pretty good job so I decided to come back after two weeks. I would give zero stars if I could. UPDATE: I went back to the nail salon to receive a solution and customer service in exactly 48 hours of service. Oddly, they had a unified front that I was the problem to the point that the manager was going to show me a camera. And show me what? Me sitting in the chair relaxed. Pointing at the unclean nails when I informed the man. How were so many people who were not present that day so sure of the details of the day? They literally came to me pointing fingers and not allowing me to speak. Of course there was a language barrier with the majority but it was definitely a confrontation. Totally appalled at their behavior especially Wen who stated I was a lie. I wanted to point it out for awareness, correction of technique, and request a nominal refund. My toe is injured and can be infected and I received no remorse but loud-talking.

I came into the salon for a manicure using dip powder. The next day 2 of my nails chipped by the 3rd day I went back to the salon where they ended up fixing 4 nails. Prior to my nails chipping on the day of service I would have given the salon 3 stars.

Donna, Bonnie, and Tracey were all great but they are no longer there. New owners recently took over and the price for my manicure went up 25 percent With such a large increase, it will only hurt the nail tech on the tip. The appearance of the salon doesn't warrant that type of price increase. I can go up the street to a salon much nicer for a lower price