Mai's Nails in Grass Valley, CA

Update: I developed an infection on my finger that traveled to the joint. Two trips to Urgent Care and THREE antibiotics later and my finger is healing. I am confident it all started after a manicure here.

"Zero stars." Mean spirited. I came in here to remove my dip powder nails which I had gotten for the first time somewhere else. My husband joined me for his first pedicure. The unfriendly woman who would remove my nails, who appeared to be the owner, proceeded to rip them off aggressively without soaking them. Then she takes her Dremel tool and goes to town on my already damaged nails until they were paper thin. Literally the verge of filing them down to the nail bed toward the tips. I should have stopped her but I trusted her as a professional as I never had fake nails before. My nails hurt and burned for several days, they look damaged with raised areas, and growing back funky (attached photo is 2 weeks after removal). Nails were perfectly healthy before 1 month of having the dip powder on (something I was sold on which I didn't originally go in for). Never again. The other lady that did my husband's pedicure was cutting the dead skin around his big toe... Except she cut actual fresh, healthy skin. And instead of stopping there she decides to brutally rip a chunk of skin off of his toe. Think I am exaggerating? See the attached photo. He asked her what she was doing and she said it was a "hang nail." He did not have a hang nail. It still hurts him two weeks later. Like me, he never had a pedicure before and didn't know what to expect. We should not have let them do that to our bodies and on top of it we paid $65 instead of refusing and walking out. This butcher shop should not be in business. Avoid.

I have had in the past great pedicures here but Kim is gone. Last week I got the owner. This is the worst pedicure I've ever had ... she never got all the old color off. The moment I saw the color I selected, i did not like it and said it did t work. She didn't care and proceeded to continue. I ask her just to clip my nails -not file- and the outcome was jagged. I asked her if she could straighten it and she said it was my fault because i didn't want them filed. This is all because 2 other women walked in and she was short staffed. So she rushed me out the door and I will not return.

I should really have listened to the previous reviews. I called ahead earlier this morning. They told me to come by in an hour. I walk in. Each nail technician has someone they are helping, okay. Cool. So I sit down. 20 minutes later they sit me at a pedicure chair. 25 minutes after that I walk out. I waited 45 minutes to have any sort of acknowledgement. All they did was turn the massage chair on. I walked out, when, after 45 minutes the lady started helping the woman who walked in after me. I work hard for my money and my off time and I will not spend any of my time or money feeling like my time doesn't matter. I will not be coming back. Even though it is by far the most convenient location for these services.

I went in on my lunch to get a set of nails for my trip coming up and I wanted short cute white nails and they ended up cutting my cuticles and I started bleeding, then they didn't paint all the way up to my cuticles and miss several spots, I went there once a long time ago and the same thing happened but I just wanted to give them the benefit of the doubt but I won't be going back