M Salon Federal Hill in Baltimore, MD

Can I do negative stars? The stylist and I agreed on trimming the ends a little and adding face framing layers .. instead she cut off five inches of hair.

I went there for a men's cut and style. Having never been there before I used their website to find a stylist that I thought would work. Upon meeting her, I advised her that my hair had been treated with keratin to straighten it. She took me over to wash it and started cutting. Immediately I noticed my hair starting to get really curly. After the cut was finished I said that I was unhappy with how one side of my head had hair cut shorter and angles straight up, while the other side was longer and cut to lay back. She immediately started to get upset and said that she wasn't good enough to fix it and that she needed someone else to try and fix it. After a 20 min wait another person looked at it and said that she didn't have time to fix it. I was forced to leave with it messed up and I had to attend my event that evening completely unhappy. I had to go to another salon and pay for another Keratin treatment because apparently they used a shampoo or conditioner that contained sulfa and immediately removed the straightening effect. I will never trust that place again.

Thought this would be a good place to take my daughter for a trendy, Joan Jett-esque mullet. My bad. The staff was rude and standoffish in that trendy salon way, but I didn't think too much of it. My daughter told the stylist she wanted to keep it long in the back in a mullet-ish way, and somehow this translated into a brown football helmet a la Sally Field in Steel Magnolias. I didn't even know this haircut even still existed, but it was fully short in the back and poofed at the crown. So I guess now we just have to go yell at Walmart managers that we're not going to wear masks? I was charged $75 for this Karen-ing. Never again. Also I left with a splitting headache from listening to the receptionists have an awful, loud conversation. Horrid experience.

They made me wait 15 minutes only to tell me my haircut was overbooked at I had to come back later

I had an appointment with Brooke to get my hair colored. I showed her the two "inspiration" pictures of what I was going for. I made it clear that I was apprehensive about going darker and even asked to do the least permanent route possible. My hair was already blonde, so to go darker it didn't need to be bleached or anything. I didn't ask for highlights, just an overall darker color. To me, it seems like all she had to do was pick the right glaze or dye color of light-medium brown. She missed the mark by a mile and applied very DARK brown dye to all of my hair (except a few blonde pieces). The blonde pieces may have worked if she dyed it the color I actually asked for, but instead they ended up looking extremely streaky and unnatural against the dark brown. I tried to stay positive but I was pretty distraught over it and went home and shampooed it for 30 minutes to see how much fading I could actually get to happen. I saw no real difference. It was so bad I called out of work the next day because I didn't want anyone to see me. I called M salon to tell them I was dissatisfied. I came back in and Brooke added some balayage lighter brown. In the end it looked a little better but still nowhere near what I asked for and way way too dark. Now if I ever want a lighter brown, this color has to be bleached out. Big mistake going to M to get this fairly simple hair coloring do