L'Amour Nails & Spa Louisville in Louisville, KY

I have been here several times with no issues in the past, but today's visit was enough to make me stop coming. I scheduled an appointment for a new set of ombré nails and a pedicure. The pedicure came out great. The ombré nails, however, had a horrible start. My appointment was with anyone available. I got a bald man with a rude demeanor who had gauged ears. I had gotten ombré nails previously and I was having them changed out and redone. I asked for a simple black ombré with maybe some hearts. He didn't seem to want to do it and I said we could do some glitter instead. He tried to get me to change my mind and I acquiesced and said just black ombré was fine because I was on a bit of a time limit. He then started to remove my gel ombré nails with a drill. No soaking, no nothing. He drilled so much and at such a high speed that it burned me. I told him it hurt and that he was hurting me and he kept going. I had to repeat myself before he stopped. Then he kept going. I told him it hurt too much to keep going and he then rudely asked if I wanted to "request someone else" to which I asked why he couldn't do my nails without hurting me. I've never had someone hurt me that much while drilling my nails. He should have soaked it off but was apparently too lazy to do so. He disappeared and then came back and told me to go to another table, apparently the same person who had done my nails the prior visit. He rudely pointed at a different table so I walked over, still trying to figure out why the hell he couldn't do my nails without drilling them to death and hurting me. There's no excuse for this shoddy behavior when I tip well and these services are priced so high. If this man is too lazy and incompetent to do nails that I had requested when I made my appointment, then maybe he should pursue another career. When I sat down at the table I didn't get the tech I was told was going to work with me after being told it would be 15 minutes. Someone else was seated right next to me instead. I'm still sitting here waiting for my new nail tech and I honestly don't know what I'm waiting for now, but I certainly won't be coming back here. I pay too much for this kind of disgusting service. I'll update if and when I finally get someone to work on my nails as it's now 6:28 and I arrived at 4:45 and had my pedicure, but now have to wait because someone apparently didn't know how to not absolutely DESTROY nails. This salon closes in an hour. I shouldn't be punished by being made to wait because an incompetent and rude man didn't want to try to be gentler or more professional.

Was greeted upon arrival, friendly and beautiful environment with chandeliers! I got a gel pedicure. The work is so clean I see zero cuticles!!
Thanks!
-Olivia

I really liked my first visit here. It's spacious, plenty of pedicure chairs on both sides. Two bathrooms. The people are friendly & efficient. It seems to be fairly new or remodeled. I love the lighting & chandeliers. My aunt recommended this place & I'm glad I tried them out. I'll definitely go back again sometime.