Kay's Salon & Spa in San Antonio, TX

I am from Cali and have done my hair several times there, but I am super happy coming across this salon in San Antonio. I found Justine who specializes in Asian hair despite my hair being difficult to lift and had a lot of old permanent dye which impacted it. She was super knowledgeable about how to fix and improve my hair color and taught me how to healthily maintain it. Kay spa is super clean and provides snacks and water, and all the staff was friendly too. I noticed how collaborative the culture was here and made the hours go by quick talking to the staff! I shall be back

I love Kay's Salon and Spa! The environment and services are superior to any salon I've been to. Everyone is so friendly and accommodating. I see Skyla for my cut and color and always can rely on her. Anytime I've had to reschedule an appointment because of a conflict on my end she has gone above and beyond to make it work! I highly recommend getting your hair done with a stylist from this salon.

Andy's been doing my highlights for a few years now and I always leave feeling beautiful! A little pricey but other than that it's worth it

3 minutes ago A picture is worth a thousand words. On 5/11, I walked into the salon with my daughter. She showed the stylist the pic on the top right. Her hair going in is shown on the top left. She already had the blonde in her hair already. When I returned to the salon to pick up my daughte her facial expression said everything. We walked out and she was very upset. We didn't leave the lot and walked back into the salon to speak with the stylist. I expressed my dissatisfaction with the service. Let me add that my daughter received a haircut as well that was noticably uneven. The stylist said, "Ok. Let me fix it ...". Fine, it was passed 7:30pm when she was done. She had been there since 4:30pm. I had worked all day and had two little ones at home. Her attempt to fix my daughter's hair was awful. It looked orange/red and in some spots especially closer to her scalp it was blotchy. Her skin tone terrible clashed with the hair color. I knew I was going to need to come back to speak with a supervisor. I went in the following day 5/12 at 10am when they opened to speak with a supervisor. I was told by the stylist to come back at 7:00 pm to discuss and make it right. I showed up at 6:30pm and waited. The stylist approached noticeably perturbed and kept telling me that she'd provide a "free service" to fix it by adding highlights. I told her that I was concerned because there had been chemical added already and more may cause my daughter's hair to fallout. She and her colleague advised that her hair would not fall out, but it would sustain damage with chemical. Her colleague felt it important to join in and make certain I understood that this was a "free service." Really? I paid over $200 for a service I didn't get. He wanted me to understand that a lot of time had been invested in providing the worst hair coloring job I'd ever seen. I asked for a supervisor. I was informed "Kay'" works on Friday's and Saturday's, but if I wanted to speak with her I would need "wait around because she has her own clients." Am I not a client? It was evident at that moment that there is zero pride in the services provided and certainly no care in the world about taking care of their customers. This isn't the first time I've been at this salon, but it'll be the last time. My daughter now has white hair framing her face and a cascade of other colors noticeably on the back of her head. Her hair is still uneven and its beginning to fallout. This was a horrible experience. A waste of MY time and money. I DO NOT RECOMMEND this place. Save yourself some grief and go somewhere else. Kay if you're reading this and have time in between YOUR CLIENTS give me a call it's the right thing to do.

I really wanted to like this place. But here's a tip: if you want clients to come back, don't "forget they were on the schedule" then have the receptionist do their hair instead. I get we're all human and make mistakes but I wasn't even offered a discount for such poor service. This was also the second time the receptionist did the majority of my color. I didn't make an appointment with the receptionist. I came to see a professional hair stylist. I never write bad reviews but they made me feel like chopped liver on a day I was supposed to feel pampered. Sad. I won't be going back.