JCPenney in Chico, CA

not sure why the biggest store in the mall would open a hour later then the rest of the mall. 11 is ridiculous

Omg... pennys ... who is your new buyer for your store. I use to hate Sears because of ugly cheap clothes. You are not the new seats. I get that you have a departure for people wanting polyester and checked tops for people who don't care to dress up. But please bring back your classy clothes. Cocktail dresses, sun dresses for people not dead yet. Business attire. The whole store has changed . It use to be our best and only place to shop. But no more. Your staff is still nice . Your product is just horrible. Though . Please get a buyer in your store with a sense of style . As what I saw today was horrible . It was Sears all over again. A store I never wanted to shop in

The store itself you can never find help they only seem to have people at the registers. I went there for a haircut cause my mom goes to them. I had a good convo with the hair stylist. She cut off an additional 2 inches, she cut an additional inch off of one side and the back there's a blank space. Absolutely terrible and for $55 never going back.

Hi I was really excited about getting my therapy massage gun. My sister and I searched for it for the longest time before asking for help. I found one but it was the wrong one. They had one on sale for $29.00 so that's the one I wanted. I headed upstairs to see if I could find it upstairs. Well after searching I asked the person working the register if she might know where they were. She looked at me and said I have no idea. I said okay I said well can you give me a rough idea as to where they might be. She again said I have no idea and turned to another customer. I said okay and proceeded to walk back downstairs. As I was walking I saw an employee folding clothes. I let her know what I was looking for and she said oh I think those are upstairs, I said yes, I already tried to find them to no avail. She was very responsive and said she would go and look for me. When she returned she had the one I had found before, I said oh that's the one I had found, but it's $195.00. She said no worries let me look in the computer. She saw that it showed they had them in stock so she was going to go and take a second look. I was very happy when I saw her come with 3 of them. She gave me my choice of colors. You know she completely turned things around for me as far as my shopping experience. I asked her name and she said it was Ashleigh. I thanked her for all her help and told her she was awesome. I completed a survey on line that I saw on my receipt, but it didn't give me the opportunity to mention this employees name. She was very helpful, kind and professional.

I was at Kay Jewelers 4 times before I came into JCPennies and I am so happy I did. I was looking for a gold chain and was fed up with the service I had gotten everywhere else. Lucky for me Stacy Givens was working the department this night. It was 7:30pm when I came in and they close at 8pm. She was already looking for what I had asked for on the phone. She was so helpful and friendly and pleasant that I am canceling all my previous orders from Kay so I can get them through JCPennies instead. I loved her help and the chain I selected with her help. I am coming back today for another chain we had discussed breifly. I would highly recomend JCPennies for you chain needs! Thank you Stacy!!! See you soon!