J&F Gemelli - Lochmere Pavilion in Cary, NC

I booked an appointment and mentioned that it would be an overhaul and to book extra time. I got there and the girl got the owner and he starts insulting my hair and me asking me questions like "are you really going to do your hair every day" and "with grow out like this we can tell you don't take care of it". Just insulting a bf cruel. Truth - I've been busy with my kids traveling the country helping my daughter do something awesome so I'm a ball of self neglect. I scheduled this appointment for after her last event for the year to put me back on track. When I said I'm frustrated that they didn't book enough time and that I'm being told all they can do is a touch up today I was told "don't snap at us". I wasn't. This was the second time someone didn't book enough time (albeit in many off and on years). I was then told that they could feel my energy and it comes off at them. Im like, I didn't swear, I wasn't rude, I said I was frustrated. All they did was talk about how customers go off in them all the time and they're not going to take it. I said I work in client services and am a professional and nice person. If I'm frustrated and I express it "I'm frustrated" that isn't a personal attack. If I'm a little cranky or come off that way it isn't personal. Had a "discussion" with kids about laundry on the way over. Thought maybe they'd crack a smile. I was then told that my hostility was being directed at them. It wasn't. I was being really as professional as can be. The girl glared at me the whole time we were talking so I said this isn't going to work. I left and the owner held the door for me. I was not irate, just decided the situation wasn't going to be good match. I turned to speak with him and he shut the door in my face and when I tried to open it to address him he held the handle. I am a professional. I am a mother. I have been going off and on to these people for about 12 years. I swear to God I didn't do anything to them except feel frustrated and communicate this as straightforwardly as possible - after being insulted. I showed up prepared with realistic photos of my own hair and goals. I'm an experienced and flexible client. I have NEVER in my life been treated this badly by any business. I ended up leaving and sat in my car and cried. I was absolutely insulted for not doing what they blocked me from doing today - taking care of myself. To look at me with disgust and ask those questions was appalling. To treat me as unworthy of discussion so much worse. I'm still in the parking lot, reeling from the experience.

I'm nice. Like bend over backwards nice to everyone in the service industry. My dog groomer ended up one of my very good friends. I'm pleasant to fast food workers. I value other people and treat them kindly. Again, I'm just sitting here shocked.

My first visit to this salon. David was my master stylist and he's just the best ever! His attention to detail is outstanding. Loved my cut, and scheduled my next appt before I left. David is very good and so pleasant. The whole experience was a joy.

My hair cutter said he was cutting hair at this family business without a license. He messed my hair up something fierce. He was asking questions that made me VERY uncomfortable. I asked him to stop. He didn't. I asked to get out of his chair and to stop cutting my hair. He didn't and he snipped as I said I was getting up. Now my hair is uneven. His uncle the owner came barreling over to me as I was expressing concern and threw me out of his salon. Good times. Low class.

David Stephen's is fabulous! He is so knowledgeable and so much fun to hang out with while getting my hair done! He makes me look gorgeous and keeps my hair healthy. I have been going to J & F Gemelli for over 15 years! I highly recommend David and this salon. :)

David at J&F is fabulous.  Always does a great job with my cut and style. It can sometimes be difficult to get an appointment so plan ahead. Post COVID, staff took great care to make sure I was comfortable returning for that long overdue haircut. I would recommend this salon.