House of Hair in Warwick, RI

Be VERY careful when coming to this salon for hair extensions. I was so over the moon with joy when I was told that they last 1 year and that they're not that hard to take care of. The owner told me otherwise to cover up tracks when I brought my concerns to her. I was also told about the regular adjustments after the fact. Still no big deal, IF they actually lasted. I'd gladly pay extra to keep feeling confident and looking pretty.

I have had short hair for a decade so this was actually something I was incredibly excited about. I almost cried when they were first installed. The verbal promises sounded too good to be true and I should've listened to my gut. Instead, I went ahead and spent $1215 on the whole process of color, hair extensions and application. This is where things went sour.....

Within one week, pieces were already poking out and detached. I had to return to get them fixed not even a whole week later. The stylist sewed them on more to further reinforce them (?). I wasn't super concerned seeing as how I get that things happen. I moved on my merry way, tipped $50 just for the help and things were good.

Not even a week later, things were even WORSE. Tracks were sagging left and right and my stylist wasn't available until the following week. So I was stuck hiding out at home until they got taken care of. I have a literal loop of track hanging on the back of my head making the length so uneven it's embarrassing. This was after only 6 days of getting them "fixed."
My income is directly tied to my appearance so this was a huge hit on my sales. I haven't even been able to work because my hair is a hot mess. It's uneven, you can see edges poking out everywhere and it's worse than a bad wig.
I contacted the owner who acted like it's no big deal cause I can get a refund on installment (not even half the cost I paid) and my stylist went from "oh we can give it one more shot. I have some tricks I can try. " to "I'm just going to remove them. But you can keep the hair." I asked again if there are any other methods or techniques and was pretty much given a big fat "no."
After a second discussion with the owner, I'm told that the hairdresser never said that even though I have text evidence that she said she was will remove them since she can't guarantee they will last." Oh and she said they're "non refundable." Another lie. She never told me anything was "non refundable."
She even had the nerve to say that maybe hair extensions aren't for me.
The salon owner keeps saying how I can reuse the hair and should be okay with getting an installment fee back. But I did not pay for custom dyed extensions for them to sit in a drawer. Returning to get them fixed even every 3 weeks would've been fine with me IF they were properly installed. It's not even the money that I am concerned about. It's the principle and white lies or failure to provide proper information.
I even followed proper care to a T.
When your extensions are so bad you have to wear a hat or hood because you're too embarrassed to be seen in public, there is a BIG problem. I've had to avoid both working (in turn losing ALOT of money) and family/friendly events. Now I lost even more money off this process from faulty services. You not being able to get a refund for hair is not my problem. I paid in good faith assuming that I would get extensions that lasted. Not completely detached and hang off of my head two weeks in.
They will lie, sugar coat and take your money saying how it's "unfortunate" that the extensions didn't work out. They'll say one thing to each other (apparently) and tell you totally different. The owner says "she'll fix them as many times as she can." Yet I was told that she'll just remove them cause she can't guarantee they'll last. I am pretty sure that is something you tell you customer BEFORE you take their money. I offered to even provide screenshots as proof that my stylist told me otherwise and the owner said that's not the case. That I must be "misunderstanding." I literally have proof. ‍
They offered to return the "installation fee" but the installation fee isn't even half of what I paid in hopes of having nice hair and a confidence boost. This faulty job cost me a lot of money and all they can keep saying is that I get to keep the hair as it that is supposed to make anything any better. I have been having issues since the first week. It shouldn't be the customer's responsibility to cover costs simply because they received a botched service. A reputable business would try to make things right. Not just take sides and repeat the same thing over and over. I refuse to let anybody push me around when I did not get what I paid for. Being a business owner myself, customer satisfaction IS important. You don't just tell them "tough luck."
Buyer beware

I have been going to Jess for years. I was thrilled to hear that she was opening her own salon because I knew back then, it would be an amazing place. Sure enough, Jess did not disappoint! Not only is she amazing, but the rest of the staff is as well. Jess has transformed my hair from light to dark and back again, long hair to short hair, layers, no layer, bangs, and everything in between. I love that she is so honest with her clients. You might like the way a hair style looks online but if it's not going to compliment you Jess will recommend a "tweak" or an alternative that will look even better than what you thought you wanted to begin with. I would NEVER go anywhere else! If I am going out of town or will be busy with work, you can bet that I am getting an appointment with her before that time comes. She always knows what the latest styles are and new ways to make you look and feel beautiful. I am always complimented on my haircuts and colors. Whenever someone asks where I go, I give them her cellphone number and tell them to text or call her for an appointment. After a visit with Jess, I feel refreshed and fabulous!

5/17/18 was my first time visiting Jessica and first hairdresser that kept my long hair long HOORAY!!!!

I love coming to this salon!! It is always super clean and inviting! Jess is the absolute best,  I recommend her to everyone and I always get compliments on my hair. Would never consider going anywhere else! Jess also did my hair for my wedding as well as my bridesmaids and I could not have been happier with the results!

The most adorable salon! I've been seeing Jess for quite sometime now and she does amazing work. I always walk out of there completely in love with what she's able to accomplish. There's no other place I'd rather want to go than House of Hair!