Highland Nails Salon in Plano, TX

Worst salon experience I've ever had. This was my first time at this nail salon, my partner and I had just finished our dinner and wanted a pedicure to celebrate our anniversary. Not only is the service terrible, the quality of their work...well, the photos speak for themselves. They talked about me poorly in Vietnamese (I'm Viet - I speak and understand it), they also rushed my partner out of his chair once they were finished with his pedicure, although he was wanting to wait with me as they were still working on mine (it was near closing time so I know they didn't need that chair for another customer). At one point during my pedicure, a strand of the nail tech's hair was on my foot and she didn't notice, I had to notify her about it. There were also flies in this establishment - kind of difficult to relax when a fly lands on you. I told the manager about this experience but all she continued to pry about was the tip money. I left with 2 bloody toes and an unfortunate experience. Take my word, do NOT come to this salon.

this is a great place have been coming for about a year now they always make me happy,very nice,and always caring. They are very attendant always asking if we are okay or need something to drink. They always get done everything I need.I love this place and will be coming here for the rest of times.

I was going here for a while to get my lashes done by Amy. I would never go back as she burned my eyelids by leaving glue remover on so long (at least 40 minutes?!) I don't know now whether my lashes will now even ever grow back. She got the glue in my eyes multiple times but the last time she did them she left the glue on and told me don't open my eyes and walked off to do other peoples pedicures!??? I know this only because I had to use the restroom so badly for so long, that I had to start calling out her name (talk about feeling stupid). She was 6 feet away from me I later discovered because I finally couldn't hold it anymore and I opened my eyes to crack (burrrned like crazyyy) and saw her sitting there ignoring me! im literally CALLING FOR HER!! So again I call her name louder and she waves me off and tells me "just wait" ...(??) I said I have to use the restroom and she again ignored me! honestly I was in total disbelief. I could not believe it I felt like I was trapped in the twilight zone. Anyhow I was stupid enough to go back each time soooo...(you get what you pay for.. when will i learn) Every time I went in my lashes would look different. She also tweezed one of my OWN lashes out accidentally... it hurt like I cannot tell you what. I still have a small blister (or??) months later from where she did this. I have barely any lashes left. Needless to say I will never go back. Also, the last time I went to her, I actually let her do my nails. What a huge mistake!! This is what they look like a month later. She painted (gel) on so thick it was insane. I've had my nails done many times and never did they look like this. Anyhow I could not pry these things off and they hurt terribly because she had ground so much of my own nails down that the nails she painted on were literally at attached partially to my nail bed underneath. Now look at them. She has damaged my nail beds and all I can do is let them grow out.

I was in town visiting and had some free time so I decided to get my nails done. After a brief Google search, I found two nearby places. I entered the first spa (I will not share their name) and was greeted with a lukewarm welcome. In addition the fumes from the products were overwhelming. So I left and went to the next spa on the list - Highland Nails. Upon walking in I was warmly and professionally greeted! Next I noticed that there were multiple clients being serviced, and even more came in after me; which is a good sign. Also the odor from the products was minimal - more about that later. It got better; it is safe to assume that the nail techs first language is not English. I mention that because the person who greeted me took steps to assure that the technician assigned to care for me clearly understood my wishes, doing so in a dignified and respectful manner. I was impressed with the thoughtfulness! About the ability to breath without feeling suffocated, I found out that they used portable air purifiers to help reduce the smell of the chemicals, again thoughtful! The person who greeted me is Amy and she stated that they have been in business for 15 yrs, which is amazing! Congrats to you! I will end by saying this, most of the negative reviews are from people having to "wait". Imagine that.....other people wanting to get service too. In a time when it's difficult to please people, I was happy with the services Amy and her team provided.

Kristin did my nails beautifully and really took her time, I always get so anxious when work is being done around my cuticle area and she made sure to be extra careful. Even if my nails came out messed up (which they did not) that alone would make me come back to her for another mani! We need more nail techs like her!