Heads Up Salon & Spa in Aurora, CO

Great salon, reasonable rate, clean and cute. I'm so excited I finally found a place on this side of town.

I got a haircut, gloss color and conditioning treatment.

Everything went smoothly and I love my hair again.

The haircut alone with a level one stylist was under $50 and I did all three services for $150.

Kendra is the best! She is knowledgeable and explains everything she is doing during the appointment. I have hand-tied hair extensions and I'll never go to anyone else. The salon itself is super clean and well-organized and the staff is amazing!

So I've been sitting on this for about a week and a half now because I truly have not found the words to express my feelings about how my haircut went. I have had to get validation from my fiancé and family just to make my feelings of how this appointment went, justifiable. To start off, I called to schedule an appointment for a haircut. I made it for 3:30 last Friday and when I was asked "what level" I said I don't know and that was the end of the discussion. I was scheduled to get a haircut and style with Josie. During my lunch break I received a missed call. The voicemail left was asking for me to come in at 3 because there had been a change to the schedule. I thought, I guess I could make that work (I work in the medical field) so I know how it is. I got off of work at 2:55 so I called them to let them know I won't be there right at 3, and to see if I needed to reschedule. I was immediately put on hold which I was fine with but also I was panicking. The salon was right down the street so I got there around 3:07, still on hold. I hung up and walked through the door. I sat down for less than a minute when a different stylist came and took me back. She asked me if I had any references and I didn't (I was gonna take my time finding some after work for my 3:30 appointment). I immediately regretted not having a photo for my sake and hers. I let her know I wanted it to my shoulders so a good length off from what I had, with layers. I showed her where I wanted it. She kept commenting on how much hair I had. (My hair was thick and long). She started to section my hair, chopped some and then this is where it went downhill. She grabbed all my hair and just started chopping away. She wasn't going section by section like previous haircuts I've had at other salons, asking "how is this length, so you still want to go shorter, etc". NO, she was just hackin away. This is when I knew she wasn't up for the task to deal with my head of hair. She THEN took me back to wash my hair. Fast forward I go back to my seat and I'm filled with dread because there were other stylists walking by at the amount of hair chopped on the floor. I was internally screaming because I did not want this. She brushes my hair and then once again starts chopping thinning it out and adding layers. She asked me about the length then and it's not like I could ask her to magically add my hair back. I am a people pleaser so I'll never make anyone feel bad. I had previously dyed my hair so it had grown out. I joked that in certain lights my hair looks blended but in this light it makes me realize how awful it is. She told me I should "stay in the right light". This is when some stylist came and told her, her next clients were here. I could see the panic set in and she stated she needed at least 20 minutes more, with an annoyed undertone. She started quickly blow drying my hair, made me really feel like maniac Hagrid with a bob. This is when I wish I would've told her to stop and I'll finish styling at home. I could tell she was in a rush. The same lady came back to follow up and my stylist, with the same attitude, asked for her to wash their hair, as she was not finished yet. She quickly curled my hair, asked if I liked my haircut, (at this point I had already disassociated), and I blankly said "yeaaah". And got up to pay.

I paid my $45 and I sheepishly added my tip because the receptionist was watching me.

I went home, got in the shower (had hair all over me), and cried.

When people come to get their haircut, they're intentionally trying to boost their confidence. This was not the case as my confidence was washed down the drain. If she wasn't capable of dealing with my amount of hair or the length, or realized she didn't have the time, she should've said so. I would've gladly rescheduled or gone elsewhere.

I would love a refund but based on other reviews, it's fine if it doesn't happen. If not possible, I just want to refund my tip I gave to the stylist. It's the fact that the appointment was rushed when I was asked to come in early and the fact that she was not having it.
I could tell she was nervous though. I never want to be nasty or an asshole and I definitely do feel like one. Hair is hair, I know it'll grow back.

Bella is a great color specialist. I went to the salon searching for someone that could manage several different shades and colors for my hair. She has been able to manage my hair color. Thank you so much for all that you do!

This was my first time here and Lexi did a FANTASTIC job on my hair. Seriously, it is the best it has ever looked.  I cannot express my gratitude for her work enough. I went to her after my hair was completely screwed up from a previous stylist (big mistake) and she was able to fix that mess with such ease and grace. She was detailed, meticulous, and eager to help fix my hair and make it into something I really loved - she is amazing.