Hairzoo in Webster, NY

My family has loved going here for years, and I can see why. Everyone was passionate, positive, and knew their stuff. They handled men's haircuts well for a reasonable price and knew the style I was asking for despite not personally being a regular. It was easy to chat with the stylists, and I could talk about the style decisions without feeling rushed. I only come by once a year these days, but I can still rely on this place to consistently get a good haircut, so it doesn't get much better than that! My parents don't write reviews, but they love going here. When my mom visited, she thanked her stylist with some of her homemade cookies. That is her way of leaving a 5-star review. However, I wanted to make sure that was reflected here as well!

[NOTE THAT HAIR ZOO "OWNER" OUTRIGHT LIED IN REPLY COMMENT by falsely stating, "Then once we agreed to move forward with some foils you said you wanted a full highlight for the foils price." Note the service I'd asked for--and did not receive--was a "money piece", which is only a few strands around the face. Never even wanted a full highlight. See my photos--messages from district manager with an entirely different claim as proof "business owner's" comment is libelous and defamatory.] --------- Stylist I'd been seeing quoted me a price for a "money piece" (highlights just around the front)around face). I had never had this done and knew nothing about it. When I went to appt, I learned she'd quit. Scheduled with another stylist & owner agreed to the price the previous stylist had quoted me. First I went to the new stylist for a cut, and then scheduled the money piece 2 weeks later. I told her I'd timed the money piece perfectly, because I was going to visit my daughter and wanted my hair to look nice. I told her I wanted to make sure the appointment went smoothly, so we went over the details. I spoke with stylist about the price adjustment (which I was told by receptionist was only $10 cheaper). Stylist flew off the handle. She said to do a money piece, my hair needed 7 foils, and quoted me a price that was double the amount. The receptionist then told stylist the owner agreed to it and stylist angrily blurted out, "Elaine (owner) better pay me my full commission on this!" I was mortified. Stylist told me that some stylists get paid hourly but she gets a percentage of the cost of the service. I shrunk, and left apologizing, saying I didn't know about commissions (and planned to tip her very heavily to make up for it). I was assured everything was all set. (note: due to her appallingly unprofessional behavior, I had already decided that after my money piece, I would not return to the this stylist). I showed up 2 weeks later for my money piece and stylist immediately said, "So we're doing just the 3 foils today?" I was confused and corrected that she had said my hair would take 7 foils. " She said, "I know I said 7 but you booked it for only 3 foils, and I don't have time to do 7." Of course, no customer calls in and says "I'd like to make an appointment for 3 foils (what customer speaks in foils???)." It never happened. It was clear the appointment was for the 7 foils and she was not only there, but a participant. And she was WELL aware that I'd timed this just before my trip to see my daughter. She clearly planned this charade pretending I'd "booked it for 3 foils" because she was worried about getting her commission. Of course I wasn't going to have only half my hair done. I got up, in a daze, and started to leave, holding back tears. (I had also taken an hour out of my day to drive there and back, and this salon cost me $10 in gas money). On my way out, I last remember her face right in mine, gritting her teeth and ANGRILY barking at me, "Have a nice day!" (MEAN, as though I had somehow done something to deserve her anger). I had been nothing but polite and friendly to her. Yet, she had intentionally put me in this position, worried about her commission. I went to my car shaking and sat there crying. My hair would not be done for the visit to my daughter. I left messages for the owner, but she never returned them. I messaged through FB asking if the owner was going to return my calls. Instead, the district manager messaged me back (at 10pm!) stating she "knew the whole story", that the stylist had immediately gone to her office and explained what happened (of course it was fiction--as the stylist tried to preempt a call from a distraught customer), and manager said she's "known the stylist for years" and "trusts her"; therefore, didn't bother asking me, the customer, what had happened. Manager then began a defense of stylist while spewing a story that was completely foreign to me, because it wasn't what happened.

I am so regretful about my decision to try out the Hairzoo on Empire Boulevard in Webster, NY. Out of decency, I am not going to name my colorist. My honest intent of this review is to save somebody else the upset of the troubling experience I went through. My highlight did not come out as anticipated, so I went back in for a quick "adjustment" toner. Unfortunately, my hair turned very brassy-orange hued from the toner. When I called my colorist (holding back tears) she apologized and told me there was simply nothing more she could do. To add insult to injury, the salon operations manager went so far as to accuse ME of selecting the brassy-orange hued toner. Why on earth would a person who wanted a cool-icy toned highlight pick out a warm-orange toner?? Although specific pricing was discussed in detail prior to my service, I have been told repeatedly that I am at fault due to my limited budget. Talk about penny wise pound foolish, I now have to spend a lot of money on corrective color services at another salon. More than anything else, I am surprised and incredibly disappointed by the lack of empathy and support that I received from the Hairzoo corporate operations manager. Sadly, I genuinely expected a much higher standard of customer care from this establishment. Live and learn I suppose.

I just love it there!! Cheryl did a great job on my cut and color!! She is fabulous!!

I love my stylist Darlene, however... my experience is ruined by the fact that it is hot as hell in here and muggy. Who wants to sweat while getting their hair done? Really? Seriously ? RG&E isn't that expensive is it? Hot summer day and it's muggy and hot inside! Someone doesn't have the sense god gave a gold fish. Please! I implore you! Turn the AC on!