Cinderella Nails & Spa Webster in Webster, NY

Joyce is amazing. She does a phenomenal job. But the salon overall is ridiculous. There's a line of people out here with 930 appointments, but the sign says they open at 10 and there's no one here. Why would you schedule people at 930?? Their customer service is horrible. The men who work the counter are rude and unhelpful. This is why they're never busy anymore.

I've been going here for a few years- only about once or twice a year. I got a pedi today and never felt so violated lol that may be a little dramatic but he was really throwing me around like a rag doll. At one point he grabbed my leg and I almost slipped off the chair! The quality of work from this place has decreased with time. I just looked at the reviews from highest to lowest and it almost directly and exactly reflects oldest to newest, which is really sad. No good work ethic these days. Increasing prices due to economy totally understandable but you gotta keep the quality too. Real hard to find a good salon anymore unfortunately :(

Reluctantly went back because I was in a pinch. During the manicure, she missed the sides of my pinky nails and didn't cover the tops my nails. After I noticed it and asked for another coat, she yelled at me saying she already applied the top coat and that I need to do a better job of looking before a top coat is applied. Mam, isn't that your job? You rush my hands through the process of the manicure that I can barely see them. Not to mention, she electric filed my nails down to barely enough. Washing my hands in warm water HURTS! This place is awful. They only care about making a dollar.

well, this was the worst pedicure I've ever had in my life she didn't she pretended to to cut my cuticles and never cut anything. Just rubbed it with with the scissors horrible, horrible, horrible and her attitude was just as bad. As soon as she started cutting my nails and I could see that the cuticle the nippers were rusted out I should've got up and left very dirty and not clean. Unsafe would never recommend this place.

When Cinderella nails opened in Webster it was my go to place, always clean, friendly and a good pedi. Over the last year it's gone down hill, but I keep going back to see if it gets better. The pedis have been rushed, under 30 minutes, the don't let you soak before starting to clean your nails and cuticles. They just want to turn the chair over. I alway s do gel on my toes during the summer and I understand it will be more money but $20 for gel polish?! The bottle of polish isn't even that much. I walked out of there spending $60 on a 39 minute gel pedi in which my foot was filed so hard I said owe and she kept filing until I pulled my foot back and was literally bleeding. No apology or anything just threw some misters solution on it and a bandaid and sent me on my way. Worst customer service and even worse experience. I'm officially done coming here. I have given enough second chances.