H & S Plumbing in Herndon, VA

This is a review of the H&S supply store itself. I have been coming to them for parts and advice since I moved to Reston over 30 years ago. They always have what I need (even when I don't know what I need!), and to say they go the extra mile to help you is to short-change their efforts. I never leave the store less than happy and satisfied. If you're a DIY type, this place is indispensable. Much better service and knowledge than any major chain!

I chose a local plumber that had been a long time in business expecting a company I could trust and quality work. I was pretty disappointed. If I had not been home during installation, it seems they would have torn the door frame off to fit the wrong size hot water heater into the closet where it was to be installed. (Even coming out ahead of time to measure and with my insistence as to the dimensions needed, they showed up with the wrong size hot water heater that they proceeded to force the hwh through the small opening of my sliding glass door, causing damage to the door.) I firmly said (again, after doing so initially before agreeing to have them do the work) at least twice during the attempted install that I DID NOT WANT that size HWH. Finally, they listened, but they never even acknowledged the damage they had caused to my sliding glass door and even attempted to charge more than they had estimated saying "it was an estimate, not a firm price." The only reason the install took longer/had any issues was due to their failure to confirm the size of the HWH they had picked up from their supplier. When I read through the manual and became concerned about whether they had installed the unit according to code, my phone call was never returned. I had to spend hours researching on my own whether their install met the local code requirements. My advice: look elsewhere to find a company that actually gives a rip about customer service.

Absolutely amazing...! Very, very prompt... Knowledgeable, courteous, insightful! They diagnosed the issues with very little delay, had the part in the truck and fixed it right away

I had a simple plumbing job that I could not do myself. H&S did the job well, fast, at a reasonable price and with a minimum of drama and up-selling. Our experience this time reminded me that we had a similar experience with them two years ago on a more complicated job, but same outcome: They arrived when they said they would. They did the job well. They talked frankly with us. They charged a reasonable fee. If you're looking for a plumber, stop your search. This is the outfit to use.

Experienced and good work, however they have gotten way too high in price. Well uese someone else.