GLOSSY NAILS BAR in Apex, NC

I have been going here for about a year for my dip manicures and been very happy. Reasonable prices, kind staff. But the last time I went the ownership had changed and it seems that has really changed the flow of the salon.

My friend came into town and I recommended that she go there for a pedicure to treat herself while I was tied up at work yesterday. She made an appointment and even arrived 10 mins early for said appointment. She was seated at a pedicure chair and had to wait 30 minutes to be seen. They didn't even turn on the water for her while waiting. Mind you, the salon was not busy at the time.

Finally after 30 minutes she is seen by a male employee. He rushed through the pedicure and did not provide the foot scrub as expected. When he finished, he told her to wait and another technician would come and do the massage and painting of her toes. She waited ANOTHER 30 minutes and no one ever showed to do the service. She's looking around at this empty salon and her male technician disappeared into the back and another technician was sitting painting her own nails.

She decided to leave at this point and she was still charged. She walked out of this salon with bare toes and disappointment.

Of course, once I hear of this I am extremely disappointed that my previously loved salon was treating her so poorly. We returned to the salon and demanded a refund. The supposed owner/manager was giggling and laughing when we went in to complain, which was extremely odd. I asked to speak to someone privately and she insisted that I talk to her in front of the whole salon while she was with another client. This felt very unprofessional and uncomfortable for other salon goers.

Because they refunded I have added a star, otherwise this is a 1 star experience.

It's clear that appointments are not recognized or honored at this salon. And the staff could care less to perform the services in which you are paying for.

I had an appointment for a gel manicure and deluxe pedicure.  I felt rushed even though they didn't have any other customers.  They did my nails at the same time I was getting a pedicure which was awkward.  They did not provide the deluxe pedicure and gave me an express pedicure even though I booked the deluxe.  The pedicure was just with plain water, no scents, scrubs or anything.  The worst!  The gel nails didn't last 7 days.  I will never go back there and I would not recommend.

I used to go here all the time until one day I came in to get a new set removed as I was just told I couldn't have them for my CNA class. Instead of the lady soaking them she popped off my fake nail along with the top half of my actual nail. As she was removing them I was in tears from pain and asked if there was another way to remove them. Her response was that it would take too long.... And yes, she did charge me for this traumatic experience. I left with half of my nail bed, excruciating pain, and the inability to touch my nails or use my finger tips at all. Because I was terrified and unable to speak because I was crying I wasnt able to speak up for myself. My mom called them as soon as I got home and they tried to justify their behavior. DO NOT GO HERE!!!!!!

Not the same service as before the new owners took over a few weeks ago.  My toenails have polish on cuticles and skin.  Probably will not go back to this salon now that our regulars, T'Bere, Melina and Vee are not there.

My daughter had her nails done there, spent over $60, and they looked horrible.  She (17 years old) asked for a refund, they made her come back, cut the tips off but didn't remove the acrylic!  That is despicable!