Gloss Salon Cincy in Cincinnati, OH

I went in to gloss salon very scared. I have a fear of getting my hair cut and it being bad. But this is probably the best place I have gone. Millie is so nice and talented. She made me feel safe. She did really good. In all I recommend this. I will be coming back

This is honestly a warning to any college student from UC/Xavier/or other colleges around the area if you want to get your hair done here! (specifically for blondes) I never usually write negative reviews, I really don't believe in them, but I was completely overcharged for hair that I didn't even want. My stylist sat me in a chair for almost 5 hours and I had to wash my hair twice because she had messed up the toning process. I had sent in photos of what I wanted, and one had a silvery tone to it that I didn't necessarily want, but I liked the haircut so that's why I put it in there. I guess she took some liberties, as my whole hair is now silver. It is literally almost blue. I think she knew she messed up because she FACED me AWAY from the mirror and then started curling (without me asking) my hair after almost 4 hours of me and my partner sitting there. I was in shock, and I honestly didn't know what to do. I had never had someone face me away from the finished product so I couldn't say anything about it in the moment. She also only showed me silvery tones before the whole process and I was confused. So I asked if it would still be blonde/white and she said "Yes." After I told her that it wasn't really what I wanted, she said she would give me her number, so that if I didn't like it, she would fix it for free. I thought that was extremely kind, so I thought maybe she just messed up because she was new. The receptionist had gone home, so we were alone in the store. After struggling to find her login information for about 15 minutes, she charged me $485.00. I was literally in shock, as I signed up for a root retouch that said it would be $220 on their website. I gave her a tip and it ended up costing me my rent for my college apartment. And on top of that, she signed for me because the system was being weird. I would have said something in the moment, but really I was just in shock that someone would charge that much money for something that they KNEW they messed up on. The next day, I reached out and texted her. I confronted her about the tone and how much she charged me. She then told me that she was going out of town that weekend, so she would have to fix it that day or tomorrow. I said great. At least I will have the hair I wanted. She then ghosted me for a couple of hours, so I decided to call the salon and see if I could talk to someone about this. After calling twice, the receptionist who was very kind to me (probably the only person I would recommend getting to know), let me know that the boss "doesn't speak to customers." I then found out that she had changed my root retouch to a full-color correction without my verbal consent and said "I didn't know the price off the top of my head" in a text to me as a defense to how much she charged me. My hair is now silver, blue, and blonde. It is honestly the worst it's ever looked and I was completely taken advantage of. And now the company (or the stylist) isn't speaking to me and they are not willing to fix my hair. LITERALLY DO NOT GO HERE!!!

Do not go here. $300+ on a botched hair dye. They dont do refunds. They talk crap about customers in front of other customers. Insanity and toxicity.

Extremely disorganized and not professional at handling their errors or the poor work they've done. I would avoid this place and the staff at all costs.

I love Melanie. I have been in Cincinnati for 10 years on the hunt for a stylist. I finally found my girl over a year ago. My mom now goes and many of my friends. The salon is clean, the front desk is prompt, and the services are always perfection. I highly recommend the product lines they carry and can't thank Melanie for finally providing me with a place that is well worth the money and top of the line quality services. You are the best!!