GIRLKIN Lashes in Westminster, MD

Took my girlfriend here to get lashes done, the experience was miserable, they had no heat on in the place whatsoever, she was literally freezing cold during the whole experience. I was in the waiting area and it was freezing as well. After service we tipped the tech that performed service and she made a comment to her next customer about the amount of it. Very unprofessional, will not be returning.

Awesome work! I love the atmosphere and lash tech Zay! I come every 2 weeks and it's great every time!

Within the last 2 months, service has decreased significantly. There's been a change of management (several) and techs are now leaving. Specifically to my last appointment on July 19, I arrived 3 mins to my appointment time only to be told that the wait would be 30 mins. Since then, we've (Girlkin Lashes operational focal) made best efforts to improve the relationship however I'm unable to continue patronizing this establishment. There's no consideration for clients, techs or time. I wish them the best but there's too much competition to provide sub-par service.

I had my eyebrows micro bladed. I had been going to get my eyebrows wax and the girl that did them wax the front part of my eyebrow off. That's when they suggested they microblade that area that was now hairless. It looked so good I decided to get both brows done which cost me $600 and they looked great. Logan recommended that I come back in 6 weeks for a touch up and to see how they were healing. This is where it went downhill. First the technician was tired and was constantly apologizing because the needle was going everywhere and she even got cleanser in my eye. When she was done I had a unibrow. I told her I wasn't happy so she gave me her number to call her after a week if I don't like them...once they healed. We get to check out and she told me it would be an additional $300. I was flabbergasted. In total $900 in 6 weeks for a unibrow. She then called the owner and she said she would drop it down to $100 but once she realized I was person who had their eyebrow waxed off, she said she would waive the $300. After a week I reached out to Logan and the owner and no response. Highly upset about this experience and my tattooed unibrow!

Terrible experience from start to finish. I was looking for a new lash tech in January so I was referred here by a family member. Made my first appointment at 10am on a weekday and when I showed up my lash tech didn't come in to work. The girl at the front desk had to do my lashes and definitely shared how nobody communicates and that she's "tired of this" I liked my lashes and agreed to make a fill in appointment On the day of my next appointment I was informed that my lash tech quit. Yay. I scheduled another appointment with a new tech and asked to come in the same day. She shared that the salon had no staff and even though they were "open" they had to close for the day. I gave them another try and saw another tech a week later. By now my lashes are bald. This tech was okay but she rushed and my eyes were uneven, all my lashes fell out within the first week. Here I am, in the parking lot writing this review a week later because my fill in appointment had been moved around and canceled 3 times this week. I kept receiving reminder calls and when I told the person on the phone I had an appointment already, everyone said I wasn't in their system....so I thought I was scheduled for 12:30 but really wasn't. Anyways, they agreed to push my appointment to 2:30 today. I show up at the location at 2:30 and guess what. The salon is CLOSED. I called the scheduling line back and they claimed they scheduled me for a location at the National Harbor which is an hour from me. The scheduler apologized for leaving out this detail. Smh. I gave Girlkin multiple chances to get it right but I'll have to go elsewhere because they are extremely unorganized and unreliable.