Gerber Salon in Keyport, NJ

THIEVES. I have been a client of Chelsea Caruso for approximately 10 years. I went yesterday for a haircut and clear glaze and was charged $195. In June, I had same services for $145. When I questioned the pricing. I was told I could see another stylist. I guess princess Chelsea is too good for me. Deplorable, unprofessional, Unloyal to longtime good customer And a coward she won't even get on the phone with me to discuss this and they Cancelled my next appointment. Good riddance! Don't go there unless you're willing to be robbed. Find out the cost of services first. Beware of Chelsea, Devin & Rose

The salon is beautiful. The people that work their are kind, thoughtful and great conversationalists - great place to hear the local "goings on". Very much into details / especially at the front desk, they are very organized and the welcome area is very nice. However, many of the stylists are lacking in ability and I have left FOUR times (used four different stylists over 5 years), and I wanted to go home and bottle dye my hair each time! $350 later after each visit and to not be happy? You decide.

I have been a customer here for over 15 years and all the stylists are excellent. But I have experienced a few incidents that have caused me to take my business elsewhere. Just recently I had a family emergency at home involving one of my children. The salon has a 24 hour cancellation policy, which is understandable. I would need to cancel my appointment set for the following day in order to see our therapist. The appointment was in the morning but it was early afternoon when i called to cancel. I knew I had missed the cut off by a couple of hours but I had never canceled on short notice before and there was nothing I could do. So instead of 24 hours notice I gave them 22 hours. When I spoke with reception I explained the situation and they told me to hold on. I could hear her speaking with someone about the issue. When she got back on the line she said it was "fine", but informed me that from now on, I would be required to leave a credit card on file whenever I made an appointment! Again, I was a customer for over 15 years, dealing with a family emergency and I was treated like my business meant absolutely nothing! Additionally, the salon operates out of a run down old house in keyport with constant price increases. The cost of services is exorbitant for the neighborhood. I don't expect special treatment, but I do expect just an ounce of understanding from an establishment where I have spent thousands over the years.

Worst haircut I've had in 8 years, that I'm now stuck with for at least 6 months or longer. I am so pissed and sick to my stomach when I blow dry my hair. Walked in with long, thick hair and the "hairdresser" thinned out my out ends to oblivion. I will never come back or recommend to anyone!

Gerber Salon is extremely unprofessional and I would not recommend going here. The receptionist is very rude. They provided conflicting information about my appointment and lied to me about the appointment confirmation policy (they never told me that it was required to call back to confirm my appointment). The salon canceled my consultation for no reason other than for another client appointment. Then they told me they feel another salon may be a better fit for me. For a business that has never met me and only spoke to me on the phone they sure do know how to turn away new business. My experience explained below. I made an appointment for a consultation with Kaitlyn at 12:30pm on a Saturday. The salon called me to confirm my appointment while I was at work. I missed the call so the receptionist left me a seemingly normal message. It did appear she wanted to change my appointment time but said if not the time slot was fine. She did NOT say I have to call back to confirm. This was the voice mail to text translation: "Hey Dana it's Christy calling from Gerber Salon. I'm just calling to confirm your consult with Kaitlyn tomorrow at 12:30pm. She did get an opening at 10:45 if that works for you or 11 but give me a call if you want to change otherwise we're going to see you at 12:30 tomorrow." Seven minutes later I get another call from the salon I picked up the phone but it was at the same time I was getting on a conference call for work and couldn't really talk. I tell the receptionist to confirm my appointment at 12:30pm and that I can't change the appointment time. Then hang-up the phone to jump on my work call. A few minutes later I receive a text message that my appointment is canceled because my appointment was not confirmed. Meanwhile, I confirmed the appointment less than 10 minutes ago. They then told me that they moved my appointment because they didn't want me to wait. At the same time they told me they canceled my appointment and feel another salon may be a better fit for me.