First Nail in Lubbock, TX

This place is terrible for customer service. I asked for a acrylic removal. The female tech was rude and tried price gauging me. She said no to what I wanted. Tried to force me to get a set for $50. Horrible practices for removing acrylic nails. She took a nail tip and shoved it between my natural nail and the acrylic. I screamed in pain and all she did was laugh. I told her to please use acetone and she replied "why, you gonna be here over 30 minutes". When I asked again for the acetone she got upset and started talking to her friend over the phone about me. I stated again I wanted to remove the acrylic nails and get the tips of my natural nails squared. Then she quoted me $10. Will NOT be returning to this place. The tech should be fired.

Horrible. Asked for a dip powder manicure. Received literally 0 manicure, and instead of dip powder the man used color acrylic on my regular nails as a polish. My real nails are completely ruined!

A joint effort from multiple technicians to accomplish the look I wanted. But the only place in town that would create the look and design I wanted! Will definitely be going back to them every time I'm in town.

I've always loved my nails when Lin or her mom does them but this last time I got my nails done I had a major issue with the service. I always book my appointment the week before with specific instructions that I wanted only her to do mine and my sisters nails. So when I arrive at 10:01, I find her working in another clients fullset of nails and she looks me up and down and asks what I need done. I proceed to tell her that I had an appointment with her and she tells me to sit at her mothers spot. Already furious I sit and want thinking that she would let her mom do some of the work and she would finish, I was wrong. Her mom finished my nails and then she goes to the back and eats. They had just opened an hour and a half prior to that moment so I didn't understand why she already needed a break. During that time they try to pawn my sister off on her father and my sister refuses and says she will wait because she has an appointment. Then cops an attitude when she gets back and says her dad was gonna do it. I honestly don't know why she would even make an appointment if she isn't gonna honor it. I would never suggest anyone to their business. They have no people skills and only look out for their regular clients which is disrespectful.

I love to get my nails done and I don't mind paying well for good service. Advice: Never let a nail salon soak your nails in a bowl of acetone if you are getting powder or shellac removed. As the paint comes off at wall get on your fingers and dry and make it hard to remove. Also your fingers will feel not great afterwards. My fault I should have insisted they do the method of soaking the cotton in the acetone then wrapping it with the foil. They tried to assist with cleaning it but all was not got. I had to scrape it off my skin. One lady did my pedi and mani and then another added on the designs so I was there for a while. Not much staff to do both at the same time. I was charged 5 extra to take my powder off which when I said I'm not used to that she told me that's how all the shops do if you're going from dip to shellac or shellac to dip and not keeping the same one. Which makes no sense to me I know some shops do charge to take off and I usually don't go to the shop because I have other ones to go to but I'm not from here so. I pay cause I really want my nails done in a design they said they could do. The pedicure was ok and my toes came out good. My shellac manicure however the red was not as red as I wanted it to parts of it look pink. It looks good in general just not pleased with the service. $85 dollars.