First Nail in Austin, TX

Went to go a gel pedicure, after leaving I saw bubbles in my pedicure. a week later my pedicure is peeling off I dont make it back until 2 weekend later and I tell me my pedicure is peeling off and they say they can only guarantee 14 days. After paying almost $100 for a pedicure I'd expect for better treatment of their screw up. I have never experienced a gel pedicure lasting a week and peeling. I will NEVER be going back! horrible service snd quality.

If I could do a ZERO - I would! Came in on a Saturday after being at Sam's. I should've turned around --- when I saw only 1 customer in here - in the middle of the day. Two ladies working. The one slouched over on a pedicure chair on her phone is the one who did my pedicure. She said her name is Pham Pham. I asked her a few questions while getting my toes done, and she didn't know the answer because she was just helping here. At the end of my visit, I complained about the color and the quality. Suddenly Pham Pham said she was the owner. And that I could just leave and not pay if I wasn't happy. Customer service horrible. My nails look horrible. They're not shaped right. They are thick as can be. They are bumpy and uneven. I had to show the lady doing my nails several times different things that were wrong with my nails. At the end - I told Pham Pham she had horrible customer service and that's why you have no customers. She said we are about to close. I told her that I've been her for 2 1/2 hours and no one else has walked in. I asked for the required cosmetology certificates with employee photos so I could confirm her name. Pham Pham said they didn't have to have them. I told her. Oh yes you do. Regardless, I paid the $105 bill with a $0 tip. I came outside started writing my review and also called the state of Texas who I couldn't leave a message with. The lady who did my nails came out and gave me $105 cash and started mumbling something I couldn't understand. Probably just to get me the hell out of the front of the building. I didn't ask for my money back. I paid even though the service and quality was bad. To whoever the owner is fix this place up. I have been here since 2:30 pm and it is now 5:20 pm. Not ONE other would had walked in you door. Your Customer Service is why you're losing business.

All I asked for was a French mani and pedi and they manage to F it up! When I told the lady she couldn't speak or understand much English and the young girl who Was there didn't even try to help. She did not give a shit. I could cry at how ugly my nails came out. They also barely use the AC and it smelled like dirty mop. They take no pride in their work or making sure their clients are happy. Don't waste your time or money at this place. It's tempting because there's no one in there but for good reason.

I'm leaving this review after my 3rd experience at this establishment! I don't like to leave negative reviews bc I try not to spread hate but this place is horrendous. The first time I went in I got a gel color change on my toes and it was an awful job and an awful experience all the way around. There's a young lady that works there with the worst RBF you've ever seen (when you see her you'll know exactly who I'm talking about). Her whole aura just screams "I hate my Job and I hate you." She was the one who did it for me and she had a stank attitude and she was so condescending. I was afraid to ask for any thing else... her and the guy that work there give you those vibes like your sole existence is such an inconvenience and a nuisance to them. God forbid you walk in and ask them to actually do their job. Geesh. I said I would never go back, but... they are in the same shopping center as the salon I work at and it's super convenient for a quick service, plus no one is ever there (RED FLAG duh). The second time I went in and I just needed a color change on my gel mani this time. The last person at another salon did a good job but it wasn't quite the color I needed. Anyway, the young lady was still walking around with her permanent attitude and I had the gentleman help me. Well he told me that he could not help me match the color to the picture I was showing him for reference and that I basically had to choose it for myself. It still wasn't the color I wanted and he clearly didn't give a single F. I was completely over it and almost left a review that time but just promised to never go back there again instead. So... two years later I get a cancellation at work and I need a pedi BAD! I decide to take my chances and give it one more shot considering the convenience. This time I try the older lady. She wasn't as rude but I was so confused and honestly I think she was too. RBF came and snatched the UV thingy from her all rude and I felt kinda bad for her but not really. She didn't do anything that a pedicure consist of. She basically just painted my toes and then kept basting the polish in oil to hide the imperfections at the end. This by far was THE worst pedicure I've had in my ENTIRE LIFE - no cap. Also by the way, the young lady with RBF is fighting with another client the whole time and I couldn't believe how rude she was being; well actually I could but it was still so unreal. I paid $50 for a 2 min lotion massage and to get my toes painted. She took no dead skin off and i had to tell her 3 times to at least shape my nails. I was in and out in 25 min. Smh... the worst. My gel peeled off days later. Avoid coming here at all costs. They have no skill or customer service. I don't know how they are still open given the place is always empty anyway.

Went in on 9/11 and the place was empty! First red flag to leave! We were literally in and out in 30 minutes and we purchased the most expensive pedicure. Fastest and worst pedicure EVER! They also add $20.00 extra for shellac pedicure! Don't waste your money or time going to this place! Terrible experience!!!!!