Diva International Salon in San Francisco, CA

I am utterly dismayed and feel compelled to address the salon's response to my review directly, as their comment seems to distort the reality of my experience. At no point did I resort to profanity or foul language, a stark contrast to the treatment I received from the front desk staff, including being spoken down to and subjected to a racist remark, as I've detailed previously. My grievances extend beyond the twice botched hair color; I clearly communicated these mishaps to both the front desk and the artists involved. However, the core of my distress lies in the abhorrent manner in which I was treated, an issue that is profoundly devastating. Furthermore, the owner's apathy towards the situation exacerbates my frustration. After being publicly humiliated by her front desk staff, in the presence of another customer and staff members, there was no attempt by the owner to engage with me, a customer who had placed her trust in the salon's care and expertise. The only semblance of empathy I encountered was a whispered apology from one of the staff members as I departed, a witness to the indignity I was subjected to. This incident was not just a failure of service but a stark reflection of the disregard and disrespect that I, as a customer, faced at the hands of this establishment. Previous comment: I am absolutely livid and deeply humiliated by the atrocious service I endured. My hair color was ruined not once, but twice, due to the unavailability of the requested artist. When I sought assurance about the expertise of the artist I was being assigned to for the third time, I was met with disdain and outright insult by the front desk staff. My intent was not to question Diva's competence--unbeknownst to me, the owner--but to ensure I wouldn't suffer another botched hair color. Yet, from the moment I stepped into the salon, I was misjudged and berated. The receptionist assumed I was there for a hair straightening service and, upon correcting him, I was subjected to another round of unwarranted hostility. His behavior escalated to making a racist comment, claiming he knew how to "deal with Indians." This experience culminated in utter disgrace when, after being verbally assaulted, I was abandoned by both Diva and the offensive front desk staff, leaving me in the hands of an assistant. Never in my life have I been subjected to such a degrading and racially charged attack. It was beyond humiliating.

Discovered this place near a wedding we were going to. They did a nice job on the blow out, and used an air wrap for me which was a first. Conveniently located down near local hotels and venues. I wish they had a better online booking feature.

Today was my first time at Diva salon, and I can tell you firsthand that it was such an incredible experience. Right when I walked in, I was greeted very kindly and brought back to the rinsing table. I was offered many beverages and was consulted with very thoroughly. The environment is lively, and the staff are sweet. I was a bit worried at first that the cost for men's haircut might be too much but but I was surprised to see that they took such good care of me for only $65 in downtown San Francisco. I definitely recommend this to any men that are looking for detail perfection! Will come back again!

Another update -- After I posted the review the owner threatened me over email which I didn't respond to. I also recently got my hair done at another salon and the new stylist was shocked at the staining that was still occurring months later.

TT always does such a great job cutting my hair. I'm very particular about who cuts my hair. She is the only one I trust. I also want to thank Alexa for making my experience yesterday very enjoyable.