diPietro Todd Salon in Mill Valley, CA

Disappointed. Had my second appointment here yesterday. First time I left perfectly happy, thrilled I had found my new hair salon, told all my friends. However yesterday, a few hours after getting home after my second visit, I noticed obvious problems with my hair color, very uneven, actually to the extent of feeling a bit embarrassed to go out that evening. I called the salon, no answer, left a message regarding my concern and dissatisfaction, simply asked for some kind of fix. Still haven't heard anything back almost 24 hours later. After $200 for a tint and gloss (not including a blow dry), I expected and hoped for better - both for the job/color and the customer service. I wanted to like this place, good vibe, it's close to home, and the stylists seem super friendly. But won't be going back because after $200 my hair is a mess and they apparently couldn't care less. Weird.

What a rip-off this place is! They charge you for every little thing. I expect at a top-quality salon like this, that they would, for example, give you a quick blow-out after a color treatment. Instead, I am standing there with wet hair, the colorist ignoring me, seeming to have no interest in engaging with me, checking my color, giving me a blow dry even just to see the color. Nope. She did the color, handed me to the hair-washer, and then she was just done. What kind of service is this? I was standing there in a state of mild shock, when she deigned to give me a blow-dry because her next client was late. Oh, I can PAY for a blow-dry, $35, thank you. Seriously? Then when you go to pay, there is an additional $10 "service fee". What is this for? This is because their MO is: "let's milk the customer as much as we can." I hate that. Left with an uncomfortable taste in my mouth. Good treatments, but dont nickel and dime me at these already-high prices.

I went here for root coverage (no highlights,just roots) and was shocked. The dye was still on my skin after the washout and the stylist asked me if I wanted her to comb it out. Surprised, I said sure and she did 3 comb strokes and I asked for color remover to get the color off my skin. After I did it myself and combed my hair myself, I was presented with the bill for $175 which did not include a blow out. I left with wet hair. Needless to say I'd never go here again. Terrible service and a rip off.

First time client and Coco was a no show! Waited 30 minutes and left. Never a call from her apologizing...unprofessional and rude.

I feel so lucky to have discovered Adam right after he moved to the Bay Area from LA. I've been seeing him for a year for cut and color and have never been happier with my hair! He's an absolute expert at what he does and it's an added bonus that he's wonderful human who I enjoy spending time with. If you're looking for an artist who takes exactly what you want for your hair, but brings it to the next level, he's your person. He's thoughtful about maintenance and pricing advice to keep your hair happy and healthy. Overall, he's a legend that deserves all the praise, my only concern is that he's going to get too popular to fit me in!