Diamond Nails & Spa in Bentonville, AR

The new owner of diamond nails is horrible. I have been going there for so many years and today she screamed at me and refused to complete my service. Made very personal comments. I still paid and walk out but I suggest no one should ever visit this nails salon in the future. Unprofessional and worst customer service.

I want to share a horrific experience I had at the diamonds nails place at Bentonville today. It has a new owner and all of the old staff has left. As a person of color I was asked very personal questions about the color of my skin amongst other things. The woman owner made lots of comments and demanded more for the service. I had to leave mid service and pay extra after what was a humiliating experience. Arrogance and racism is not ok in a business that primarily caters to women customers. This used to be my favorite place to go but after today I will never go there.

I wanted to give this place a chance since my usual (and wonderful) salon was closed temporarily.

Right off the bat when I walked in they took the pamphlets for dipping powder colors away and rushed me to my seat. Giving me no time to decide on my color. I was really rushed without getting a single word in.

I settled on a color after being pushed to chose something...only one minute after I got there. This especially freaked me out since I have anxiety/am learning disabled.

My nail tech was nice as we sat down, but my nails were filed too hard and I have cuts on two fingers...with dried nail glue over them. Making them more painful. I was bleeding a bit too after this broke skin.

They also harassed me about paying the correct amount. I made sure to pay through venmo as instructed (just as a heads up they don't take card and you can only do cash or Venmo). And it felt like the receptionist accused me of not paying by asking if and how much I paid.

I will not be coming back. Clearly new management did nothing to change this salon at all.

The male technician pried my dip nails off instead of soaking them off, it hurt. He then gave me uneven shaped nails and sloppy polish job. The whole time he was working on me he was on his phone talking and texting. Will not be going back

This place is by far the absolute worst place I've ever had to get my nails done. I come with my friend to get matching french tips at this salon, the lady that was doing my nails was extremely rough with my hands and nails, basically careless if she accidentally hurt me or not. The french tips i got were acrylic dip with a gel coating for the white tip, a v shape with a small silver line lining it. The silver line is smudged and has gaps on a few nails. Once my lady finished, I asked her if she could fix my silver line, which she insisted on putting because "it looked better", she scoffed and told me I was so picky. Who says that to a customer and still expects to get tipped? The lady who did my friend's nails did nothing similar to what the example picture showed. Honestly, is it that difficult to do a french tip? My friend's lady kept filing over and over again while she changed nothing of the nail shape, which is not the shape she asked for. The french tip acrylics aren't very long, so it wasn't supposed to be such a hard favor, right? Wrong. The actual white tip is so big and long that only a twelfth of her actual nail is showing. It looks so tacky and nothing like the photo. Either way, i will never be returning to this salon in the foreseeing future.

This wxperience was one of the worst nail experiences I have ever had. I had glue on my hands and under my nails and cuts on my cuticles and was in and out in 40 minutes. It was extremely rushed and I had to give pointers to the technician where there was no paint on the sides of my nails. My fingers were jammed into the powder canister, causing more build up from the glue already being under my finger nails. I mentioned this to the owner and he gave me 20% my next visit... too bad I will not be returning