Desert Curls in Reno, NV

I've been with Loni for almost a decade now. She is not only an amazingly talented artist but a phenomenal human. Her success is due to hard work, dedication and the fact that she truly cares about her clients.

I loved every minute at Desert Curls Studio and for the first time I was able to do my own curly hair, at least a real style besides a frizz ball thanks to Loni. I drove all the way from ARIZONA twice and it was well beyond worth it. Loni is professional and fun! I'm so happy that not only does Loni take the time to help those in her chair she also wants to continue the education for other stylist which is amaaazingggg! But know that Loni is the one doing your hair from start to finish, the assistant is just that an assistant that helps with hair haha and believe me when I tell you, You get what you pay for probably even more since Loni is the best but thank you again and forever Loni!! Keep up the awesome work I'll be seeing you again soon! :)

This woman does literal miracles to your hair and your confidence. She has gotten very big in the area so booking with her can take a while . I believe I had to wait about 2 and a half months to see her but it was totally worth the wait . She helped me love my natural hair again. I got extensions which she ordered and installed. Super pricey but so worth every penny if it means your confidence bumps up from a 3 to a 10! There's never a dull moment, she's so fun and easy to talk to! Always look forward to my appointments with Loni!

I've been going to Loni for over 1 1/2 years. She's fantastic!  Extremely knowledgeable about curly hair, only offers products that are healthy for your hair, and is a great colorist!  I highly recommend her!

This review is NOT for Desert Curls hair styling services, but my initial outreach in trying to set an appointment and my customer service experience.

Today, I tried to book an appointment with Desert Curls. I followed the instructions posted on their website which states to text or email appointment requests providing your full name, desired services, a picture of your hair and what your hair goals are.

Issue number 1. I texted and emailed around noon just to be sure my message was received. I didn't receive a response until after 9pm at night same day...nearly 9 hours later?

Issue number 2. I was told that "books are closed" in the replied text. Whatever that means? I don't own a business nor have I ever owned a business. I can only assume they are overbooked, on vacation or going out of business? I was offered to check out hair tips on their website instead which I didn't bother to look at. Frankly, the whole reason I reached out to (what I thought) was a professional business to drop over $300 was not to be referred to at home remedies and quick tips. Thanks, but no thanks.  If "books are closed" I suggest updating your website to reflect that,  so people don't continue to waste their time trying to get a hold of you and book appointments just to be told no.

The plus side is I received a response from another curly hair specialist (there are several)  in the area within an hour of reaching out that charges half of what Desert Curls does and can achieve the same results, meaning I'll be saving about $150.