Pro Nails in Reno, NV

I came in last min on a Sunday, and Laurel the owner took very good care me. Not only is she the sweetest person ever but she really did an amazing job on my pedicure. My feet look cute and feel so soft. Everything was great I'll definitely be back. I'm from the area and haven't found a spot I've liked as much as this spot.

EDITED: I called and asked for a refund but the lady refused... the owner stayed after and fixed my nails for me and it's a night and day difference. Really disappointed in my earlier experience but the owner was nice to stay late and fix my nails.

0 STARS IF I COULD. I came to get my nails done because I start at a new location for my work tomorrow and I wanted the classic French manicure because it's professional. This was the most UGLY most PAINFUL manicure I've ever gotten. Through my job I use my hands a lot so my cuticles get mangey, which is why I love manicures. I asked her at the very beginning please take good care of my cuticles that's the most important to me... she said "ok, at the end". So I was trying to trust the process but I shouldn't have. She put the builder gel on and she got it everywhere so of course she needed to take the file and get it off, she didn't. So I pointed it out and she started to aggressively file and e file my nails which in turn cut my fingers in multiple locations (see picture for reference) and then after she filed, manicurists usually tell you to wash your hands with water no soap! WRONG! She painted my nails with dust all over them so in turn there's bubbles and bumps all over my nails, which I pointed out because it's very noticeable and again she's mad and frustrated and hurting my hands. Another customer saw how uncomfortable and in pain I was so she asked me if I was ok and If needed help, very nice of her. So Laurel walked over and asked if I was ok and I showed her the cuts and how raw my fingers were and the woman doing my nails started yelling in Vietnamese which was very overwhelming for me because I don't even like to be yelled at in English. So I got up paid and left to save myself the embarrassment of crying. I don't live here so I can't tell my friends not to go here but I will negative review this place til I can't anymore.

Laurel used to be so friendly and professional, but not anymore. All she cares about now is fitting as many clients in as she can in a day. She is always in a terrible mood and she is always in a rush. I will never go to her salon again. The last time me and a few others went in to see her we asked her to do something we saw on Pinterest and she responded with "you think I can just do everything? I'm not doing that" extremely rude and we couldn't believe it. We have referred so many people to her over the last two years and have been nothing but loyal to her as clients. To say she disappointed us is an understatement. DO NOT HAVE LAUREL do your nails. She is nothing like she used to be (word of advice Laurel, if you want to be a professional successful business owner, start by making your clients feel heard and appreciated) if I could give you zero stars I would.

Was pretty bummed after this experience. The shape of my nails on each hand is very different and the acrylic is so thick on a few fingers. I was cut MANY times - you can see the scabs. I had warned the specialist that my skin is dry (winter) after the first cut, but then was cut many more times. I liked one hand! Lol the other one just didn't work out.

Laurel is THE BEST ever!!! I will never go anywhere again! She is great! And she is so talented with her designs as well!